Floor Manager

4 weeks ago


Cape Town, South Africa HR Genie Full time

Our client is seeking a dynamic and experienced Floor Manager to join their team, bringing leadership, organization, and a passion for exceptional customer service to their establishment.

Responsibilities:

Supervise and coordinate the activities of waitstaff, hosts/hostesses, and bussers to ensure optimal service flow and guest satisfaction.

Train and mentor front-of-house staff on service standards, product knowledge, and customer interaction.

Monitor dining room ambiance, cleanliness, and organization to uphold a welcoming atmosphere for guests.

Manage reservations, seating assignments, and waitlists to maximize seating capacity and minimize guest wait times.

Handle guest inquiries, complaints, and special requests promptly and professionally, resolving issues to the satisfaction of the guest and management.

Collaborate with kitchen staff to ensure timely preparation and delivery of food orders, maintaining quality and presentation standards.

Conduct pre-shift meetings to communicate daily specials, service expectations, and any relevant updates to staff.

Oversee inventory management for front-of-house supplies, such as menus, tableware, and linens, and coordinate replenishment as needed.

Implement and enforce health and safety protocols, including sanitation procedures and compliance with food safety regulations.

Assist with scheduling, payroll, and performance evaluations for front-of-house staff as needed.

Key Skills:

Strong leadership and supervisory skills.

Excellent communication and interpersonal abilities.

Problem-solving and decision-making capabilities.

Ability to work effectively under pressure in a fast-paced environment.

Attention to detail and organizational skills.

Customer-focused mindset with a commitment to providing exceptional service.

Knowledge of restaurant operations and service techniques.

Proficiency in point-of-sale (POS) systems and restaurant management software.

Qualifications:

High school diploma or equivalent required; bachelor's degree in Hospitality Management or related field preferred.

Proven experience in a supervisory or management role within the hospitality industry, preferably in a restaurant or similar setting.

Familiarity with food and beverage operations, including menu items and preparation methods.

Certification in food safety and/or alcohol service (e.g., ServSafe, TIPS) may be required.

Proficiency in Microsoft Office suite (Word, Excel, Outlook) and restaurant management software.

Strong understanding of health and safety regulations and willingness to uphold compliance standards.

Ability to work flexible hours, including evenings, weekends, and holidays, as required by the operation's schedule.

Minimum of 2-3 years of experience in a supervisory or management role in the hospitality industry, preferably in a restaurant or similar setting.


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