Administrator: 37C Death Claims
3 days ago
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Requirements
- Matric or relevant qualification.
- 2 Years Employee Benefits Experience
- Knowledge of Section 37C of the Pension Funds Act and the associated legal and regulatory framework.
- Experience in preparing documents and presenting to trustees is an advantage.
Duties & Responsibilities
- Administer the processing of Section 37C claims, including verifying claimants' information, compiling necessary documentation, and ensuring the claims are processed accurately and promptly.
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines.
- Capture and update client information on relevant system/s based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative / compliance requirements in the service process.
- Identify and report process and system failures and enhancements to improve client experience.
- Escalate client queries to the relevant department or stakeholder.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Collaborate and partner with team members in order to drive and support effective teamwork.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
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