Administrator: 37C Death Claims

3 days ago


Centurion, Gauteng, South Africa Momentum Metropolitan Holdings Limited Full time
Job title : Administrator: 37C Death ClaimsJob Location : Gauteng, CenturionDeadline : April 17, 2025Quick Recommended Links
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Requirements

  • Matric or relevant qualification.
  • 2 Years Employee Benefits Experience
  • Knowledge of Section 37C of the Pension Funds Act and the associated legal and regulatory framework.
  • Experience in preparing documents and presenting to trustees is an advantage.

Duties & Responsibilities

  • Administer the processing of Section 37C claims, including verifying claimants' information, compiling necessary documentation, and ensuring the claims are processed accurately and promptly.
  • Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
  • Take ownership of complaints and ensure they are resolved timeously and effectively.
  • Provide clients with the relevant information and documentation as required in line with policy guidelines.
  • Capture and update client information on relevant system/s based on data received from the client.
  • Accurately complete all administrative and reporting requirements within agreed timeframes.
  • Adhere to legislative / compliance requirements in the service process.
  • Identify and report process and system failures and enhancements to improve client experience.
  • Escalate client queries to the relevant department or stakeholder.
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Collaborate and partner with team members in order to drive and support effective teamwork.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
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