Intermediate Branch Network Engineer

5 days ago


Durban, KwaZulu-Natal, South Africa BETSoftware Full time
Job title : Intermediate Branch Network Engineer (DBN)Job Location : KwaZulu-Natal, DurbanDeadline : April 28, 2025Quick Recommended Links
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You Bring:

Relevant IT Networking and Security qualifications.

  • Certification in MTCNA, MTCRE, or higher (MTCINE preferred)(advantageous).
  • At least 4 years' experience in IT tech support networking and field application experience or a related role.
  • Practical experience with Juniper, Cisco routers, switches, firewalls, and FortiGate networking equipment (advantageous).
  • Understanding of network switching, routing, VPNs, voice technologies and vulnerability assessments.
  • Knowledge of Fortinet firewalls, network support, troubleshooting, deployment and escalation matrix.

What You'll Do:

  • Support and manage the branch network.
  • Support and manage the NMS systems to manage network performance and trend analysis.
  • Perform schedule updates, network upgrades, security configurations, and installing patches or service packs.
  • Communicate with third-party support services and connectivity service providers.
  • Participate in the management of logged client support tickets and manage escalations as needed.
  • Escalate, track and report on issues logged to 3rd party vendors.
  • Develop and maintain technical documentation and SOPs including (Branch and Hollywoodbets buildings network diagrams, installation and configuration procedures, troubleshooting guidelines, and operational procedures).
  • Coordinate with IT Helpdesk, Field support and Infrastructure staff to plan new network installations or upgrades of existing networks.
  • Proactively help to track various performance metrics like traffic, bandwidth utilisation, availability, packet loss and much more.
  • Take into consideration and create disaster recovery strategies.
  • Plan, design and implement new networking solutions that will benefit our organisation.
  • Analyse network performance to identify areas of improvement.
  • Provide second level connectivity support assistance and assist the junior network engineering support staff to diagnose and resolve network related issues.
  • Manage multiple projects with rapidly changing priorities.
  • Work closely with the IT infrastructure team to support and manage the network.
  • Participate in incident management and root cause analysis discussions.
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