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Senior Technical Consultant ITSM 4ME

1 month ago

City of Cape Town Metropolitan Municipality, South Africa Optim-G Sourcing Full time
Being a Senior Technical Consultant often requires a balance between technical expertise and the ability to understand and address the unique challenges and objectives of each organization. Adaptability, problem-solving, and collaboration skills are equally important for success in this role.

  • Work experience must include 7 years + of enterprise ITSM application deployment
  • Previous professional services experience is preferred
  • At least 5 years Strong SQL Experience
  • SQL Reporting Services Experience
  • 5 years experience with Performance configuration and Tuning
  • Customized report development
  • General Support and Troubleshooting
  • IT related qualification
  • Excellent communication skills
  • Analytical thinking
  • People skills
  • Microsoft Office proficient: Excel, Word, TEAMS, PowerPoint, Outlook
Problem Solving:
  • Focus on solving specific technical issues or challenges for clients in the form of assigned support tickets, service requests or projects.
  • Install, implement, configure, upgrade, or troubleshoot technology solutions.
Client Interaction:
  • Interact with clients to understand their needs, provide technical recommendations, and help with project implementation.
Technical Expertise:
  • Expected to have expertise in a specific technology or domain.
Implementation:
  • Responsible for implementing technical solutions, ensuring they work as intended, and troubleshooting any issues that arise during the implementation process.
Documentation:
  • Create documentation for the implemented solutions and customizations, which may include system configurations, user guides, and best practices.
Collaboration:
  • Collaborate with other team members and Project Manager, to deliver technical solutions.
Courses and Certifications:
  • Keep up to date on changes and updates in domain of expertise.
  • Keep all vendor required certification up to date on supported areas.
  • ITIL certification
  • Complete all minimum required Udemy certification for a Technical Consultant:
    • Soft skills for Technical Professionals
    • Business Etiquette
    • Communication skills
    • Emotional Intelligence
    • Business Writing for Technical Professionals
    • Project Management for Technical Professionals
    • Requirement gathering workshop/Business Analysis
  • Ability to communicate effectively, both orally and in writing, internal and with customers
  • Expert technical knowledge and skills
  • Ability to work both independently and in a team environment
  • Pro-active self-starter
  • Customer centric approach
  • Appropriate Internal incident escalations
  • Completed and passed all required courses and certifications
Must have a Valid Drivers License and Vehicle
Must have a Valid Passport