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COC Planning Lead

4 weeks ago

Cape Town, South Africa Callforce Direct Full time

Role PurposeThe COC Planning Lead is responsible for ensuring optimal gantry utilization, effective plant-to-plant planning, and seamless coordination across commercial, customer, and operational requirements. The role provides leadership in planning, control, regulatory compliance, and customer engagement to drive efficiency, superior customer experience, and operational excellence.Key Responsibilities PlanningDevelop and execute optimal planning to ensure seamless gantry utilization.Balance commercial forecasts, customer requirements, and gantry optimization through effective collaboration.Manage plant-to-plant planning and load coordination aligned with replenishment requirements.Oversee third-party staggered loading to prevent bottlenecks at delivery loading and offloading points.Continuously improve processes and implement corrective measures to prevent recurrence of operational failures. Control and Regulatory ReviewMaintain and regularly update the COC customer database.Develop and review robust Business Continuity Plans (BCPs) in collaboration with Supply, DMT, Transport, and Operations.Ensure BCPs are aligned with customer SLAs and internal requirements.Provide expert advice and guidance on compliance and regulatory matters. Gantry OptimisationAchieve optimum gantry utilization across delivered sales, plant-to-plant, and COC requirements.Manage and coordinate contingency plans to handle deviations, disruptions, or manual operations.Ensure fraud-proof and safe operational execution. ReportingDeliver reporting on customer performance, including volumes and gantry utilization.Review gantry performance with internal stakeholders to identify opportunities for improvement.Drive initiatives for continuous improvement based on reporting insights. Customer ExperiencePrioritize customer service and protect equipment availability (gantry, storage tanks).Collaborate with internal stakeholders during BCP scenarios.Ensure timely customer engagement when operational changes affect loading.Facilitate onboarding of new COCs into the planning process. Team PerformanceEnsure daily planning deliverables are consistently executed.Manage resources to maintain operational continuity.Set, monitor, and review team goals, applying corrective actions where needed.Drive a culture of performance improvement and accountability.Provide feedback, coaching, and quality assurance to ensure consistent planning performance.Minimum Requirements:Matric with Mathematics2+ years’ COC Planning lead & customer service experienceIntermediate Excel & SAP knowledge ? Location: Cape Town? Shifts | Monday – Sunday | 365 operations