Customer Success Manager
2 weeks ago
Job Title: Customer Success ManagerLocation: Cape Town CBD (Foreshore CBD)Company: UK Healthcare SAAS providerWorking Hours: 09:00 5:30 (UK )About Us: Our client is an innovative platform dedicated to enhancing user experience through exceptional services. Our focus on customer satisfaction drives everything we do, and we aim to build strong, lasting relationships with our clients.Role Overview: We are seeking a Customer Success Manager with at least 3 years of experience in a similar role. You will be responsible for onboarding new clients, managing installations, and maintaining strong client relationships. Your proactive approach to monitoring software usage will help ensure our clients are satisfied and that any issues are addressed before they become problems.Key Responsibilities:Client Onboarding: Lead the onboarding process for new clients, ensuring a seamless setup and integration of our platform into their operations.Client Relationship Management: Build and maintain strong relationships with clients, serving as their primary point of contact and advocate within the company.Managing Installations: Oversee the installation of our software, coordinating with internal teams to ensure timely and efficient deployments.Proactive Monitoring: Monitor software usage to identify trends or potential issues. Take pre-emptive action to address concerns before they impact client satisfaction.Client Support: Provide ongoing support and assistance to clients, addressing inquiries and resolving any issues that arise.Training and Education: Conduct training sessions for clients to enhance their understanding of our platform and its features, empowering them to maximize their use of our services.Feedback Collection: Gather and relay client feedback to internal teams, contributing to product improvements and service enhancements.Renewals and Upselling: Collaborate with the sales team to identify opportunities for upselling and ensure successful contract renewals.Qualifications:Bachelors degree in Business, Communications, or a related field (preferred)3+ years of experience in customer success or account management, preferably in a tech or SaaS environment.Strong understanding of client onboarding and installation processes.Excellent communication and interpersonal skills, with a focus on relationship building.Proactive problem-solving abilities and a customer-centric mindset.Experience in monitoring software performance and using data to inform decision-making.Familiarity with CRM and customer success tools.Ability to work independently and collaboratively in a fast-paced environment.Why Join ?Competitive salaryOpportunities for growth and career development in a fast-scaling company.Comprehensive benefits and incentives.The chance to work in a dynamic and innovative environment, where your contributions will make an impact.
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Customer Success Manager
4 weeks ago
Cape Town, South Africa The Legends Agency Full timeFull-Time | Competitive Salary + Benefits Make an Impact as a Customer Success Manager! Were looking for a Customer Success Manager (CSM) to take ownership of a large portfolio (~100 accounts) and ensure customers achieve their goals. If youre passionate about driving product adoption, maximizing customer success, and identifying commercial opportunities,...
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Customer Success Manager
2 weeks ago
Cape Town, South Africa Polarium Full time**About the job** We are on the lookout for a **Customer Success Managers** to join our global Customer Success Management team. This new team will be focusing on customer contract fulfillment from an operational perspective and work in close collaboration with appointed customer(s), KAM as well as operations. The Customer Success management team is a...
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Customer Success Manager
2 days ago
Cape Town, South Africa Electrum Payments Full timeIf you are business-minded with a customer-first attitude, are committed to building long-term, trusted relationships with customers and team members, and have B2B experience in enterprise software industry then Electrum’s customer success manager role will be perfect for you. You will nurture customer loyalty and guide customers to realise success from...
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Customer Success Manager
2 weeks ago
Cape Town, Western Cape, South Africa Grow Big Ventures Full time US$15 000 per year**Up to $1,250 USD per month**Company DescriptionGrow Big Ventures is a consulting marketing firm that helps businesses build internal sales/marketing systems. We look to partner with growing companies to accelerate their revenue.Role DescriptionThis is a full-time remote role for a Customer Success Manager. The Customer Success Manager will build strong...
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Customer Success Manager
2 days ago
Cape Town, Western Cape, South Africa Sirion Full time R1 200 000 - R3 600 000 per yearAbout SirionSirion is the world's leading AI–native Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca...
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Manager of Customer Success
2 days ago
Cape Town, Western Cape, South Africa Sirion Full time R800 000 - R1 200 000 per yearAbout SirionSirion is the world's leadingAI–native Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca...
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Customer Success Manager
6 days ago
Cape Town, Western Cape, South Africa Redherd Full time R900 000 - R1 200 000 per yearAbout the RoleYour mission is to ensure that customers are supported, engaged, and maximizing the value of the product. This role requires a deep passion for both technology and people.As a Customer Success Manager (CSM), you will be responsible for onboarding new customers, guiding them through the product's features and deployment, and maintaining ongoing...
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Customer Success Manager
4 days ago
Cape Town, South Africa Graylink Full time**Job Advert Summary**: At graylink, helping our customers succeed is at the heart of what we do. We are looking for a Customer Success Manager to join our team in Cape Town. You will manage a global portfolio of mid to enterprise sized clients and help them to achieve better recruiting results by using our technology. Our digital talent solutions help...
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Customer Success Manager
1 week ago
Cape Town, South Africa Content+Cloud Full timeDo you see yourself as a confident Customer Success Manager? Are you someone that leads with change? has a great love for the full 360 customer experience, results-driven and posse values that would exceed a customer's expectations? This job calls for someone who wants to see their career grow & customers succeed - and will go the extra mile to achieve...
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Customer Success Manager
4 weeks ago
Cape Town, South Africa The Legends Agency Full timeCustomer Success Manager Lead Inbound Growth & Customer Excellence for a Top Legal Fintech Cape Town Hybrid (3 days in-office) | R55 000 - R65 000 p/m | UK Hours (Mon-Fri, 6 am-3 pm or 9 am-6 pm) About Our Client Our client is a fast-growing, FCA-regulated non-bank lender supporting individuals through life's most challenging legal moments. Specialising in...
