Accounts Manager

About the Company

The company offers cost-effective and sustainable leasing solutions to companies and institutions alike to help them finance and purchase the technology they need to run their business efficiently and keep their IT equipment up to date.

About the Role

Account Managers focus on achieving their sales targets from within existing accounts only. The Account Manager will be required to perform 2 primary roles:

Account Management: day-to-day management and smooth running of their Account(s), delighting the client(s) with good customer service in all aspects of administration and delivery of service.

Account Development: Partner with customers to clearly understand their needs, add value, provide support and excellent customer service, in order to grow existing accounts.

Responsibilities

Account Operations Management

Identify and facilitate sales and business growth opportunities and constantly keep the commercial goals on the operations leadership team’s radar.
Communicate with clients to understand their needs and explain product value.
Build strong client relationships to maintain old business and acquire new business.
Collaborate with various internal departments to ensure the fulfilment of all customer requests.
Act as the client’s representative in the organisation to ensure that their demands are met with a focus on improving the customer experience.
Ensure the effective implementation of strategies and plans through thought leadership to ensure that the highest level of performance is achieved, and objectives are met.
Maintain an extensive network of internal and external contacts to ensure that key accounts optimally managed.
Lead relationship-building initiatives with principal vendors including playing the lead role in negotiations with respect to pricing, procurement and inventory control.
Governance, Risk and Business Continuity Management

Stay up to date on new trends and innovations in operations.
Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.
Lead and guide improvement projects that will increase profits or protect against risks in the function.
Establish and maintain the highest ethical standards in operations practices.
External Parties and Relationship Management

Oversee relationships with service providers and partners and ensure all the services are delivered properly, evaluate the performance of consultants and report any deviations to the relevant department for any corrective actions.
Candidate Requirements

Educational Qualifications

Tertiary qualification, preferably IT Background
Sales Related Training
Years of Experience

At least 5 years of progressive experience within a professional services business, including the demonstrated ability to manage, deliver and grow accounts.
At least 5 years experience in Asset Financing or technology solutions sales with a documented successful track record in selling high-end services & solutions in the relevant industry.
Other requirement

Good Business Acumen
Corporate Governance
Auditing processes
Solution Sales Methodologies
Relevant Industry/Domain knowledge
Entrepreneurial
Assertiveness
Leadership
Attention to detail
Conflict management
Professionalism
Presentation
Entrepreneurial
Customer relationship management
Competencies

Behavioural Competencies

Communicating and Informing
Results Driven
Intellectually capable
Complex solution Sales & Support
Thought Leadership
Managing Virtual Teams
Learned Competencies

Differentiation, Justification and Powers of Persuasion
Account Management
Product/Service Knowledge
Selling Against Competition
Hygiene Factors

Copes with Change
Desire to Develop & Grow
Integrity, Values & Trust
Logical Thinker
Passion for customers and excellence