Sales Representative
2 weeks ago
What's the role?
You will be responsible for:
- Respond to inbound sales inquiries via phone, email, or networks with professionalism and persuasion.
- Listen attentively to customers' needs, offering accurate information about products or services.
- Establish rapport and cultivate positive relationships with customers to facilitate the sales process.
- Stay current with the features, benefits, and specifications of the company's products or services.
- Clearly and effectively articulate details of product/service offerings to potential customers.
- Address technical queries comprehensively, ensuring customer understanding.
- Guide customers through the sales process, covering aspects such as product selection, pricing, and payment options.
- Assist customers in completing purchase transactions to ensure a seamless and efficient experience.
- Identify opportunities for upselling or cross-selling additional products or services.
- Follow up with customers post-sale to ensure satisfaction and address any concerns.
- Maintain accurate records of customer interactions, transactions, and communications in the CRM system.
- Provide exceptional customer service to cultivate lasting relationships and encourage repeat business.
- Collaborate with the sales team, marketing department, and other stakeholders to optimize sales strategies and enhance customer satisfaction.
- Share customer feedback and market insights with the team to refine the overall sales approach. Boxes to tick...
- Matric
- Tertiary Qualification - Bachelor's degree in business or a related field
- At least 3 years' experience in a similar role
- Proficiency using CRM software and sales-related tools
- Proven work experience as a Sales Representative
- Excellent knowledge of MS Office
- Familiarity with BRM and CRM practices along with ability to build productive business professional relationships
- Proven track record of success in B2B sales
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