Support Consultant: Student Management System

Found in: beBee jobs ZA - 1 week ago

Soweto, Gauteng, South Africa Adapt IT Holdings Full time
Adapt IT Holdings's job vacancy, Career and Recruitment

Job title : Support Consultant: Student Management System jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 10, 2024

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Job description

Support Consultant Student Management System primarily supporting TVET Colleges. They will provide support to clients on the functionality of the ITS Integrator suite of products. The incumbent is responsible for the for logging, investigation, and resolution of queries from the clients, to fulfill the contractual obligation to the clients as laid out in the SLA (Service Level agreement).

Minimum requirements

Minimum qualification experience required

Matric relevant qualification i.e., a Degree or Diploma
Business Analysis/Testing Certificate will be an advantage
7 years of experience using ITS Integrator on the related subsystem
Proficient in MS Excel, MS Word and PowerPoint
Knowledge of Visio and MS Projects will be an advantage
Knowledge of Student Finance system and/or HR/Payroll system will be advantageous.

Core competencies knowledge
Intermediate business process knowledge
Intermediate understanding of business principles
Intermediate knowledge of statutory legislation
Identify opportunities to sell systems and services to existing clients
Intermediate knowledge of the sector
Intermediate knowledge of the ERP systems function
Intermediate knowledge of different modules in the various suite of products
Continuous development of knowledge of software systems within scope of control.
Continuous development of knowledge of business practices that are addressed by software systems within scope of control.

Skills
Ability to perform medium to complex investigations
Design & analysis skills
Research skills
Mentoring and coaching skills
Conduct Training and Consulting
Ability to grasp business practices and recommend alternative solutions
Intermediate problem-solving ability
Ability to create, compose and edit written materials
Agile and adaptable

Communication skills
Proficient written and verbal English communication skills
Proficient presentation and report writing skills
Proficient negotiation skills
Interpersonal skills
Ability to communicate with high-profile clients
Excellent presentation skills
Ability to compose and edit written materials

Sytem Knowledge

Have Advanced knowledge of:

Student Application Wizard
ITS SMS Interface
Student Applications
Student Registration
Student iEnabler
Study Records
Academic structure
Student Graduation Management
TVETMIS / HEMIS
Student Short Courses – where applicable

Competent and advanced beginner
Celcat Interface – where applicable
Distance Education – where applicable
Student Enquiry
Student Timetabling
Novice in:
Academic Contract
IVR

*Consultancy jobs in south africa
*Support Consultant: Student Management System in Johannesburg

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