Current jobs related to Specialist - Technical Project Services Enterprise Services Western Cape - Cape Town, Western Cape - MTN

  • Technical Services Specialist

    1 day ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job Summary:The Western Cape Government is seeking a skilled individual to provide technical services and support in engineering design and research related to the maintenance and improvement of the provincial road network.Key Responsibilities:Providing technical assistance and support in engineering design and research.Contributing to the maintenance and...

  • Library Service Professional

    1 day ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    The Department of Cultural Affairs and Sport, a division of the Western Cape Government, seeks a suitably qualified and competent individual to deliver a professional library and information service to public libraries in the region. The post is based in the Worcester area, where the successful candidate will work to provide high-quality library services to...

  • Operational Support Services Manager

    4 days ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job Opportunity: The Western Cape Government is seeking a skilled individual to manage departmental operational support services. This role will be stationed in Cape Town, CBD.Key Responsibilities:Strategically manage departmental operational support services.Contribute to the quality of life of citizens by delivering high-quality services.About the...

  • Administrative Support Specialist for General Services

    1 day ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    We are seeking a dynamic individual to provide general administrative support services to internal staff at the Department of Infrastructure, Western Cape Government. The successful candidate will be responsible for rendering support specific services, including general administration and HR support.Key Responsibilities:General administrative support to...

  • Enterprise Directory Services Specialist

    3 days ago

    Cape Town, Western Cape, South Africa DLK Group Full time

    Job Title: Enterprise Directory Services SpecialistJob Summary:We are seeking a skilled and experienced Systems Engineer to manage our Enterprise Directory Services implementation. The ideal candidate will hold a National Diploma/Degree or relevant technical certification, with proven expertise in Active Directory (AD) back-end management. This role requires...

  • Social Services Professional

    1 month ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    The Western Cape Government's Department of Social Development is seeking a skilled social worker to provide vital services to the community. The successful candidate will be responsible for promoting social change, problem-solving in human relationships, and empowering individuals to enhance their well-being. Key responsibilities include: * Providing...

  • Deputy Director: Corporate Service Management

    4 days ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job Title: Deputy Director: Corporate Service ManagementAbout the Role:The Department of Infrastructure, Western Cape Government, is seeking a suitably qualified and competent individual to support the Head of Department and senior management in the operational management of the department's working relationship with the Corporate Services Centre.Key...

  • Procurement Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Recruitment Full time

    Procurement SpecialistWestern Cape Recruitment is seeking a skilled Procurement Specialist to join their team. As a key member of the procurement/logistics department, you will be responsible for managing suppliers, ensuring cost-effectiveness, and maintaining quality assurance on all acquired parts and materials.Key Responsibilities:Supplier management and...

  • Social Services Assistant

    2 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job Opportunity: Social Auxiliary WorkerThe Western Cape Government is seeking suitably qualified and competent Social Auxiliary Workers to join our team in providing assistance and support to social workers.Key Responsibilities:Assist social workers in promoting social change and problem-solving in human relationships.Empower and liberate individuals to...

  • Fiscal and Economic Services Manager

    1 day ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job Title: Deputy Director-General: Fiscal and Economic ServicesAbout the Role:We are seeking a highly capable and self-motivated individual to manage the Branch: Fiscal and Economic Services and render Public Finance and Public Policy services in the Provincial Treasury within the Western Cape Government.Key Responsibilities:Manage the Branch: Fiscal and...

  • Security Support Services Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job Opportunity: Assistant Director: Security Support ServicesThe Western Cape Government's Department of Police Oversight and Community Safety is seeking a suitably qualified individual to provide and supervise the provision of efficient and effective support to the Chief Directorate: Security Risk Management.Key Responsibilities:Manage security-related...

  • Field Service Engineer, Western Cape

    2 days ago

    Cape Town, Western Cape, South Africa Prostaff Holdings Full time

    Job Title: Field Service Engineer, Western CapeJob Summary: We are seeking a highly skilled Field Service Engineer to join our team at Prostaff Holdings. The successful candidate will be responsible for providing technical support for medical instruments, including installation, maintenance, and repairs.Key Responsibilities:Carrying out medical instrument...

  • Human Services Professional: Community Support Specialist

    1 day ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    The Western Cape Government's Department of Social Development seeks suitably qualified and competent human services professionals to provide community support services. Key responsibilities include promoting social change, problem-solving in human relationships, and empowering and liberating individuals to enhance their overall well-being. Essential skills...

  • Senior Departmental Work Organisation Capacity Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    The Western Cape Government is seeking a skilled professional to oversee the delivery of departmental work organisation capacity services. Key responsibilities include transversal job design, transversal organisation design and alignment, service delivery initiatives, and practice enablement and development.As a Senior Departmental Work Organisation Capacity...

  • Social Services Professional

    1 month ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    The Western Cape Government is seeking five suitably qualified and competent social workers to provide social work services within the community. The successful candidates will be responsible for promoting social change, problem-solving in human relationships, and empowering individuals to enhance their well-being. Key responsibilities include: * Providing...

  • Social Services Professional

    4 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job Opportunity: Social WorkerThe Western Cape Government's Department of Social Development is seeking a skilled social worker to provide essential services to the community.Key Responsibilities:Deliver social work services to promote social change and problem-solving in human relationships.Empower and liberate individuals to enhance their social...

  • Social Services Supervisor

    2 months ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job SummaryThe Western Cape Government is seeking a highly skilled and experienced Social Work Supervisor to lead our Service Delivery Teams. As a key member of our team, you will be responsible for ensuring the delivery of high-quality social work services to vulnerable individuals, groups, families, and communities.Key ResponsibilitiesLead and manage a...

  • Senior UiPath Developer

    2 weeks ago

    Cape Town, Western Cape, South Africa E-Merge Full time

    Senior UiPath Developer - Western CapeE-Merge is seeking a seasoned UiPath developer to lead our automation efforts in the Western Cape region. As a technical lead, you will be responsible for designing, developing, and implementing automation solutions using UiPath.Key Responsibilities:Develop and maintain UiPath automation projects using Orchestrator,...

  • Social Services Assistant

    2 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job Opportunity: Social Auxiliary WorkerThe Western Cape Government's Department of Social Development is seeking 22 qualified and competent Social Auxiliary Workers to collaborate with social workers in promoting social change, resolving human relationship issues, and empowering individuals to enhance social well-being.Key Responsibilities:Assist social...

  • Control Engineering Specialist: Road Infrastructure Management

    3 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job Opportunity: Technical Advisory ServicesThe Department of Infrastructure, Western Cape Government is seeking three (3) qualified individuals to provide technical advisory services and support in road programme coordination. The successful candidates will apply engineering principles and techniques to address challenges and provide research-based...

Specialist - Technical Project Services Enterprise Services Western Cape

4 months ago

Cape Town, Western Cape, South Africa MTN Full time
Job title : Specialist - Technical Project Lead.Regional Services Enterprise Services Western Cape.
Job Location : Western Cape, Cape Town

Deadline : August 09, 2024

Quick Recommended Links
  • Jobs by Location
  • Job by industries
  • Career Advice

JOB DESCRIPTION

Mission/ Core purpose of the Job

  • The business requires a well experienced and highly professional Technical Project Manager to assist with managing the implementation of Fixed Line Projects within the region. The role of the Technical Project Manager is critical within the region and will work alongside the vendors, other ISPs, customer project managers and planning teams. The role requires a confident, energetic, and experienced individual to represent the TFLS department within the Region. The role is regional specific as the TFLS stakeholders are generally based locally and will be required to be engaged weekly. The role will report directly to the TFLS Regional Manager.

Context (Global influences, environmental / industry demands, organisational mission etc.)

  • Brand strength and profitability in the segment in line with the monolithic brand
  • Highly competitive market with increasing competition
  • Converged ICT, Mobile, Fixed, Voice, Data although this role will be Fixed Line focused
  • Rapidly moving technological field
  • Ongoing research and knowledge acquisition
  • Global and local market dynamics and development
  • Client and technology demand and growth trends
  • Trends within the industry as being experienced and embraced Internationally and locally
  • Established market base and new markets to be explored
  • Changes in Clients and organizations needs and behavior
  • Shift in area of revenue generation and changing business models

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

  • The performance of the Technical Project Manager (TPL) will be assessed across several KPAs:
  • The Technical Project Manager works within the Technology division and is responsible for enabling EBU and Wholesale customers through the successful delivery of fixed line projects. The TPL is expected to manage the regional rollout of multiple projects in accordance with good governance and compliant with MTN policies, processes and guidelines.
  • EBU and MNS customer projects will involve the implementation of customer solutions through the deployment of fixed line infrastructure and the provisioning of ICT services. The Technical Project Manager will support the customer projects by managing the Vendors who are deploying infrastructure within their designated region. As such, the TPL will be directly responsible for coordinating the overall delivery schedule across multiple vendors. Performance will be measured by conformance to schedules and guided by regional rollout targets as well as SLAs and OLAs targets for individual projects.
  • In addition to managing the rollout of Self-Build infrastructure the TPL will also oversee and monitor the ordering of fixed-line services from 3rd Party ISPs within the region. Orders will need to be placed timeously and in accordance with project schedules.
  • The TPL role will require the successful candidate to be familiar with technical concepts and should have the ability to communicate their understanding effectively. This is a desired attribute as the TPL will need to support the Customer Project Manager by articulating complex technical concepts in a simplistic way as well as providing general technical guidance.
  • The TPL will need to be well organised and very attentive to detail. A good TPL is expected to KNOW their projects The TPL will work alongside internal teams, regional-based vendors, OEMs and contractors to closely monitor and control rollout.
  • Cost management is a key KPA for the TPL and will need to monitor and account for actual project costs/spend. The cost of implementing the overall solution will remain the responsibility of the customer project manager however the TPL will be required to supply actual and relevant spend information to the customer project manager.
  • Infrastructure projects are inherently complex with multiple dependencies. As such, the TPL will also need to manage project related risks within the region. Risk identification and mitigation is therefore also considered a primary KPA.
  • Stakeholder management and communication excellence are core competencies for the TPL. Multiple stakeholders will be required to be informed and consulted daily and as such the TPL will need to be efficient and effective in their communication style. This will be assessed through customer ratings and scorecards.

Core responsibilities:

  • Project Milestone tracking incl. ownership from RFP (Release from Planning) to COC (Certificate of Completion)
  • Vendor Management (regional level)
  • SLA & OLA tracking
  • Escalation management
  • Stakeholder management (internal & external)
  • Vendor payments – aligned to process & milestones up to and including Certificate of Acceptance (COA)
  • Process development and enhancement
  • Infrastructure & Service quality
  • Vendor conformance to MTN OHAS Policy
  • Tools & Platform eg., NMS, OSS, etc
  • Project planning – MS Projects
  • Reporting
  • Risk Management

Technical Competencies and minimum desired standard:

  • Network Planning – Sufficient understanding for WBS translation
  • Solution design - Interpretation and understanding
  • OSS understanding – Intermediate to good level
  • Communication skills – Professional standard
  • Financial management – Interpretation and understanding
  • Presentation skills – Professional standard
  • Contract management – Interpretation and understanding
  • Report writing – Professional standard
  • Core systems understanding – Intermediate to good

Planning:

  • Budgets – assisting Regional Manager by suppling necessary budget requirements and forecasts to support regional rollout
  • Schedule Planning – assisting Customer Project Managers by coordinating and aligning fixed line infrastructure project delivery
  • Risk Identification and Mitigation – contribute to overall project and business risk management by pro- actively identifying threats to overall delivery.
  • Stakeholder planning – identify and prepare engagement approach toward the management of key stakeholders
  • Equipment – ensuring sufficient equipment is available and ordered to meet regional BOM requirements
  • Vendor readiness – work closely with head office teams and vendors to ensure vendors are adequately capacitated and have the necessary system access and training.

Operational:

  • Rollout and SLA status monitoring
  • Daily project status updates with Vendors and Customer Project Managers
  • System updates – complete required actions in WFM
  • Processing and regional signoff of vendor documents
  • Facilitating and approving vendor POs and Invoices within the region
  • Reporting – sharing of regional trackers
  • KPI Dashboard monitoring – checking key YTD KPIs within region
  • Escalation management – aim to resolve all escalations within 48 hours

Report Management:

  • Providing regular updates to the customer project manager
  • Keeping the internal stakeholders appraised on rollout progress
  • Utilization of the provided reports and dashboards
  • Ensure reporting discrepancies are identified and resolved timeously

People and Culture:

  • Lead and influence internal and external resources to develop capable Fixed Line Project and Service Delivery teams
  • Drive a culture of high performance, accountability, and consequence management
  • Continuous assessment of delivery capabilities
  • Develop an understanding of delivery across an environment of highly skilled ICT and Converged specialists
  • Act as an ambassador and role model for supported Business Units by living the brand values and vital behaviours
  • Help to make the TFLS environment the best place to work
  • Improve the employee engagement through the GCA related initiatives
  • Ensure the attraction and retention of talent toward the organisation
  • Help build a professional and differentiated TFLS service delivery team
  • Ensure a culture of continuous evaluation and improvement

Supervisory / Leadership / Managerial Complexity:

  • Performance management and identification of business needs
  • Responsible for contributing to a customer centric culture and shift to legendary service delivery standards
  • Promote professionalism, loyalty, and commitment to the organization
  • Communicate actively and effectively resolving any potential conflicts that may arise
  • Living the MTN Brand – changing and positively influence employee behaviour
  • Display an understanding of the strategic nature of effective leadership in the organisation.
  • Creation of an ethos of excellence towards the continuous improvement of service delivery
  • Enabling service delivery within a VUCA environment due to external factors such as electrical grid outages as well as vandalism of network infrastructure
  • Management of fixed-line delivery activities toward implementation of complex solutions
  • Managing delivery within a matrix structure
  • Management of multiple Vendors

Job Requirements (Education, Experience and Competencies)

Education:

  • Matric Certificate
  • Tertiary degree or diploma in Engineering/IT / related
  • Certification in Prince2 Practitioner and/or PMP (advantageous)

Experience:

  • Minimum of 5 years' experience in the Telecommunications environment.
  • Experience in Fixed or ICT Project and Service Delivery Management
  • Experience in medium scale multi-site rollouts (> 100 services per month)
  • Experience working in a global/multinational enterprise (understanding emerging markets is advantageous)
  • Worked across diverse cultures and geographies

Training:

  • People Management & Development training
  • Project Management training
  • Service Delivery Management training
  • Telecommunications/ICT Technology training

Head - Big Picture Focus (30)

  • Conceptual Thinker - Executes tactical plans to achieve strategic requirements
  • Problem Solver - Has the mental agility to identify and solve relevant business challenges
  • Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement

Heart – Emotionally Intelligent (30)

  • Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
  • Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential
  • Relationship Manager - Builds professional networks across teams through collaboration and co-operation

Hands – Results Focused (40)

  • Results Achiever - Produces sustainable business results through ethical practices
  • Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others

Skills / physical competencies:

  • Excellent communication skills, both orally and in writing.
  • Business acumen and financial literacy
  • Rapid learning – ability to adapt to new processes, technologies and systems
  • Negotiating skills related to service delivery enablement, SLAs, risk management. Planning skills

Behavioural qualities:

  • Results-driven
  • Detail oriented
  • Exceptional Stakeholder Management
  • Resourcefulness, ability to multi-task and handle pressure
  • High energy levels and a sense of urgency, driven to succeed
  • Ability to interact at all levels, with a flair for 'thinking on your feet'
  • Tenacity
  • Works well under pressure
  • Decisive

Authorities

  • According to delegated levels of authority

Collaboration (Formal and Informal Relationships)

Responsibility towards:

  • Matrix and line reports – TFLS Regional Manager (direct), Regional SM and GM. TFLS HOD (indirect)
  • Key customers – Customer Project Management, TCOE Management, BRC Managers, MNS AMs
  • Key suppliers – Infrastructure Vendors, 3rd party SPs, OEMs, MTNSA Property, ILO Companies, Regional Implementation, Managed Services,
  • Other Relations – other operators, ISPs, regional government organisations, external parties incl. Property Developers, Landlords, Malls, Office parks, Residential estates, etc.
  • Direct Reports: none

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education:

  • Matric Certificate
  • Tertiary degree or diploma in Engineering/IT / related
  • Certification in Prince2 Practitioner and/or PMP (advantageous)
  • ICT jobs