QA Specialist

Found in: beBee jobs ZA - 1 week ago

Eastern Cape Free State Gauteng KwaZuluNatal Limpopo Mpumalanga North West Northern Cape Western Cape International, South Africa DEEL Full time

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel's platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel's success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There's never been a more exciting time to join Deel — the market leader in international payroll and compliance.

Duties

Review and conduct QA on support tickets against the set scorecard, providing feedback and improvement guidelines to agents Review DSAT tickets and provide an overview of issues and improvement opportunities to team leadsWork on root cause analysisIdentify trends, patterns and gaps in agent, pod and overall Support performance and proactively communicate them to relevant POCsCollaborate with Enablement, Training and pod managers to address and remedy trends or gaps detected on pod and Support levelsCollaborate with Team Leads to address and remedy trends and gaps on agent levelSupport Team Leads in executing the Performance Improvement Plans

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