Technical Lead

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

Technology is accelerating at an incredible pace. Our client requirements have become extremely diverse and complex. For this reason, we are consolidating the LABS across the business into one central point of accountability. This LAB will be available to the services and GTM teams and used as an enabler to showcase our solutions in a live environment.

What you'll be doing

The IT Lab (Data Centre) Technical Lead, your responsibilities include:

• Managing and Maintaining ICT Labs (Data Centre): You oversee the operation, maintenance, and performance of the organization's ICT labs (Data Centre). This involves ensuring that all equipment, software, and network systems are functioning efficiently.
• User Support and Resource Accessibility: You ensure that users have seamless access to necessary resources within the ICT labs. This includes troubleshooting issues, resolving technical problems, and providing support to lab users.
• Technical Leadership: As a lead, you guide the technical team, provide mentorship, and set high standards for software quality. You collaborate with other developers, business analysts, and architects.
• Documentation and Reporting: You document lab operations, prepare reports, and maintain manuals.
• Budget Management: Strong budget management skills are crucial. You'll need to allocate resources effectively and optimize costs.

Key Role and Responsibilities:

• Maintaining ICT Labs (Data Centre):
  • Ensure cleanliness, organization, and security of computer labs.
  • Oversee installation and maintenance of computer hardware, software, and peripherals.
• Troubleshooting:
  • Diagnose and resolve hardware or software issues in the ICT labs.
  • Address problems related to operating systems, applications, and network connectivity.
• User Support:
  • Assist students and faculty using the ICT labs.
  • Set up user accounts, help with software installation, and provide application training.
• Software Management:
  • Manage software licensing agreements.
  • Maintain an inventory of all software installed in the ICT labs.
• Security Management:
  • Set up firewalls, install anti-virus software, and monitor network security.
• Budget Management:
  • Handle the budget for the ICT labs.
  • Track vendor expenditures and ensure adherence to budgetary constraints.
  • Prepare expenditure reports and identify cost-saving measures.
• Vendor Management:
  • Provide technical guidance and support to internal teams regarding vendor capabilities and solutions.
  • Stay informed about industry trends, new technologies, and innovations related to vendor offerings.
  • Develop a deep understanding of the technical solutions or services provided by vendors.
  • Conduct regular vendor performance reviews and collaborate on improvement plans.
  • Serve as the primary point of contact for vendor communications and issue resolution.
  • Build and maintain strong relationships with key stakeholders at vendor organizations.
  • Monitor contract compliance and resolve any discrepancies or issues that arise.
  • Ensure contracts include clear terms regarding deliverables, timelines, pricing, and performance metrics.
  • Manage contract negotiations, amendments, and renewals.
  • Collaborate with Delivery, GTM and technical teams to identify potential vendors.
• Documentation:
  • Maintain accurate records of hardware, software, licenses, warranties, and user manuals.
  • Collaborate with software developers and engineers to design testing plans.
  • Evaluate and recommend new technologies for enhancing the IT laboratory environment.
  • Optimize Azure, AWS, and Continuity services.
  • Transition services to operational teams from the LAB (Data Centre).

Knowledge, skills and attributes:

• Client Satisfaction and Service Delivery: A strong focus on ensuring client satisfaction and delivering high-quality service.
• Reliability and Quality Work: Being reliable and consistently producing high-quality work.
• Effective Communication: Excellent verbal and written communication skills, enabling engagement across all levels within the organization.
• Proactive Management: The ability to manage work processes proactively to achieve desired outcomes.
• People Management and Leadership: Demonstrated skills in building, managing, and fostering a team-oriented environment.
• Analytical Problem-Solving: The ability to work creatively and analytically in solving complex problems.
• Quick Adaptation: Quickly becoming proficient in client processes and related systems.
• Process Improvement: Demonstrated ability to analyze, design, and improve business processes.

Experience required, Academic Qualifications and Certifications:

• Storage and Virtualisation:
  • Experience with VMware virtualization technologies and principles
  • Experience with storage area network technologies
  • Have a good understanding of Containers and Kubernetes
  • Solid experience with Operating Systems such as Linux and Microsoft
• Azure IaaS, PaaS, and SaaS: Understanding the differences between Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) is crucial.
• Azure Certifications:
  • AZ900 (Fundamentals)
  • AZ104 (Administration)
  • AZ304 and AZ305 (Architecture solutions)
  • AZ500 (Security)
• AWS Certification
• Operating Systems: Familiarity with Windows, MacOS, and Linux is essential, especially when managing diverse environments.
• Azure Application Management: Configuring, monitoring, and handling scaling scenarios for applications in Azure are critical skills. Tools like Azure Monitor and Application Insights help achieve this.
• Security and Authentication: Understanding advanced security features, authentication mechanisms, and single sign-on across cloud and on-premises environments is crucial.
• Backup Systems: With 5+ years of experience, you're well-versed in system backup and recovery methods. Knowledge of major backup solutions (e.g., Veritas NetBackup, Commvault, Veeam) is valuable.
• Continuity Infrastructure: Understanding continuity services and architecture patterns ensures robust solutions.
• Consulting and Collaboration: As a mentor, you'll collaborate with team members, clients, and vendors. Communication skills are key.
• Market Trends and Solution Insights: Staying informed about market trends and exploring new vendors and methods is essential.
• Hybrid Scenarios and DevOps: Experience with hybrid cloud scenarios (combining on-premises and Azure) and working in Agile/DevOps environments is valuable.
• Technical Presentations and Solution Proposals: The ability to present technical solutions to a business audience and write solution proposals is crucial.
• Growth Mindset and Continuous Learning

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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