Head Office Vacancies – Account Representative

Found in: beBee jobs ZA - 7 days ago

Pretoria, Gauteng, South Africa Shoprite Full time
Job Description:

The overarching purpose of this role is to be the interfacing and business relational link to customers (including wholesalers) within Transpharm. By using supplied raw data and applying basic analysis, the role seeks to understand the customer make up within an allocated area to create sales and service opportunities for new and existing customers.

By creating tactical short term initiatives per customer, the key success factors in this role are measured in terms of new customer acquisition, ongoing customer retention, ongoing customer orders and increased spend.

Furthermore, the role seeks to understand the business model and unique customer requirements. To build partnering efforts in terms of solutions and responsiveness to the identification and correction of barriers for the customer and potential customer.

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Job Responsibilities:
  • Internal Reports, feedback and participating in broader initiatives (reducing financial losses, data integrity, governance and compliance, innovative ideas and solutions)
  • Customer data integrity and Customer interfacing and/or impacting process monitoring and ongoing improvement
  • Acquisition: Secure, manage and maintain the relationship and financial contribution to business with with new customers
  • Basic data analysis and opportunity assessment and action plans
  • Retention: Secure, manage and maintain the relationship and financial contribution to business with with existing customers
Job Requirements:
  • Computer literacy (Competence in Excel, Word and PowerPoint)
  • Driver's license
  • Relevant trade or industry related certification or relevant courses – (preferred)
  • Exposure to specific acquisition and retention strategies that drive retention and acquisition in a competitive landscape (preferred)
  • Excellent verbal and written communication skills
  • Minimum Matric – National Senior Certificate NQF 4 or equivalent
  • Resilience and adaptability
  • Postgraduate qualification in marketing would be advantageous
  • 2 years relevant experience in a customer sales and service capacity (or similar) preferably in the pharmacy retail and or healthcare sector
  • Strong prioritization and time management skills
  • Demonstrable knowledge to wholesale and pharmacy operations, products and services with specific experience working with excel/sheets based raw data and basic analysis application combined with operational activities relevant to building and maintaining a customer base, sales, service, ordering and fulfillment processes, revenue and profit generation.
  • Analytical and problem-solving skills
Job Details:

Company: Shoprite

Vacancy Type: Full Time

Job Location: Pretoria, ZA

Application Deadline: N/A

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