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Network Engineer

4 months ago

Johannesburg, Gauteng, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

Job Description Summary
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

What you'll be doing

Job Description

The Network Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Network Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.

Key Roles and Responsibilities:

● Monitors client infrastructure and solutions

● Identify problems and errors prior to or when they occur

● Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction

● Investigate first line incidents assigned and identify the root cause of incidents and problems

● Fulfil approved requests following agreed procedures

● Provide telephonic or chat support to clients when required

● Execute approved maintenance activities including patching and configuration changes

● Follow the required handover procedures for shift changes to ensure service continuity

● Report and escalate incidents where necessary

● Ensure the efficient and comprehensive resolutions of incidents and requests

● Proactively identify opportunities for work optimisation

● Update existing knowledge articles or create new ones

● Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

Knowledge, Skills and Attributes:

● Ability to communicate and work across different cultures and social groups

● Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

● Ability to maintain a positive outlook at work

● Ability to work well in a pressurised environment

● Ability to work hard and put in longer hours when it is necessary

● Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting

● Ability to adapt to changing circumstances

● Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications

● Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

#Dimensiondatacareers

Skills Summary

Incident Resolution, Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting

Workplace type:

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.