Support Engineer

Found in: beBee jobs ZA - 2 weeks ago

Cape Town, Western Cape, South Africa Datafin Recruitment Full time
Datafin Recruitment's job vacancy, Career and Recruitment

Job title : Support Engineer (AD and GPO) jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : April 20, 2024

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DUTIES:

Provide End User Computing and Telepresence support.
Correctly analyse and prioritise calls and requests according to business impact and urgencies as well as financial impact.
Manage call escalations to 2nd Level and specialist support within the company as well as customer vendors.
Liaise between users, IT Outsource providers and internal IT processes.
Assist with incident management and problem resolution, ensuring minimal impact, and initiate escalation procedure as appropriate.
Identify and escalate persistent incidents.
Develop and maintain a professional working relationship with the clients and client end-users (VIP users) in support of the Service Delivery Manager.
Confirm call resolution with end user before resolving of the call on ITSM.
Maintain service and quality levels according to the company' business standards, processes and procedures.
Create and update documentation related to all Standard Operating Procedures.

REQUIREMENTS:

Qualifications

A+ or N+ / MCSE or tertiary IT Qualification.

Experience/Skills
At least 3+ years' experience delivering End User Computing Support Services in a customer environment.
AD and GPO Experience (Creating Users and Managing AD).
Proficient at PC builds and endpoint installations.
Must be able to work flexible hours as may be required. Must be available to provide after-hours Standby support.
Must have valid Driver's License and reliable transport as travelling is a requirement.

Advantageous
ITIL proficiency.

ATTRIBUTES:
Excellent Communication and Interpersonal skills.
Must be able to work independently.
Must be able to cope under pressure.
Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place.
Strong attention to detail.
Must be a team player with the ability to work in and with a virtual team.

*ICT jobs in south africa
*Support Engineer (AD and GPO) in Cape Town

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