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Air Transport Call Centre Agent

2 months ago

Johannesburg, South Africa Adzuna ZA B C2 Full time

A well known hospitality client is seeking an English speaking Call Centre Agent to join their team in Johannesburg on a permanent basis.

Willing to work at the office, various shifts Monday to Sunday with 2 days' off (Support global market)

Qualifications and experience:

Matric

No less than 1 years' relevant experience in travel or hospitality in the call centre, international exposure

Chinese and English speaking

Great track record

Marathon days' experience

PLUS if familiar with Salesforce and Versonix Seaware

Key skills:

Reliable

Customer orientated

Problem solver

Attentive listening

Adaptable

Passionate

Key performance areas:

Reserve guests air transport

Responsible for guest journey (bookings and itineraries)

Able to engage with client on national and international level via various platforms

Drive continuous improvement on guest journey

Support Global Sales