Advanced Technical Specialist

2 weeks ago


Pretoria, South Africa Adzuna ZA B C2 Full time
Key Responsibilities:
  • Daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests.
  • Verification, planning, and actioning of maintenance tasks together with other infrastructure teams.
  • Continuously work on improving operational stability.
  • Work on automation of platform operations, troubleshooting, and maintenance topics.
  • Interact with an international product team, external providers, vendors, and customers.
Essential Skills Requirements:
  • Experience with ITIL processes (Incident, Change, and Problem management).
  • Experience with VIP and End-user support.
  • Experience with technical documentation, standard operating procedures, and user support guides.
  • Experience with Active Directory/Azure Active Directory.
  • Exposure to device management (SCCM, Workspace One, Microsoft Intune, etc.).
  • Exposure to troubleshooting infrastructure, network, and integration issues.
  • Basic knowledge of the German language.
Advantageous Skills Requirements:
  • Experience in operation of Linux Servers and/or Windows Servers.
  • Experience in Windows Client OS, GPO, and patch management.
  • Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services).
  • Experience with Scripting (Powershell, Bash, etc.).
  • Experience with monitoring solutions (SCOM, Dynatrace, Site24/7, etc.).
  • Experience with SQL databases (MS, Oracle, etc.).
  • Experience with Jira and Confluence.
  • Strong soft skills, including excellent communication and analytical abilities.
Qualifications/Experience:
  • A university degree/diploma in a relevant field of study (e.g., computer science, engineering, sciences) or a comparable qualification OR 3 years of IT experience.
What The Client Offers:
  • Cutting-edge global IT system landscape and processes.
  • Flexible working hours in a 12-month period.
  • High Work-Life balance with remote/on-site work location flexibility.
  • Highly motivating, energetic, and fast-paced working environment.
  • Modern, state-of-the-art offices.
  • Dynamic team collaboration.
  • Application of the Agile Working Model Methodology.
Note:

Only shortlisted candidates will be contacted.

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