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Client Success Supervisor

2 months ago

Bloemfontein, South Africa Adzuna ZA B C2 Full time

A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Supervisor in the Free State.

To provide day-to-day operational service delivery in line with client Service Level Agreements and Pricing Schedules.

  • Grade 12
  • A minimum of 1-3 years’ HR generalist and administration experience
  • Must have own car and driver's license
  • Checking, verification and approval of pre-extract reports from Payroll
  • Coordinate transportation for assignees and obtain approval from the client
  • Distribute payslips weekly/monthly to assignees
  • Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance
  • Ensure correct job requisition is received from the Client
  • Ensure payroll department is presented with accurate payroll data processed within deadline
  • Ensure that Assignees are briefed regarding transport arrangements, address, times etc.
  • Ensure that protective equipment and related documentation is issued
  • Ensure that shifts are fully staffed as per client requirements
  • Establish a relationship with the Resource Centre
  • Keep a record of payroll queries and provide reports to the Client
  • Provide feedback to Resource Centre on candidates supplied
  • Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements
  • Establish and maintain relationships with key client management contacts
  • Attend client meetings and conduct regular client visits
  • Develop awareness of client future business needs, identify potential opportunities and communicate.
  • Responsible for ensuring on-time and accurate invoice delivery to clients
  • Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms
  • Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms.
  • Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary.
  • Monitor expenditure with regard to PPE, medicals etc. and ensure that costs do not exceed the parameters of the Pricing Schedule provisions.