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Workshop Coordinator

2 months ago

Johannesburg, South Africa Adzuna ZA B C2 Full time
Requirements:
  • Matric with Mathematics.
  • A technical qualification, such as N4 Electrical or similar, is required for a solid technical understanding.
  • Strong mechanical background.
  • Strong customer service orientation.
  • High level of computer literacy.
  • Sales ability.
  • Ability to manage client expectations effectively.
  • Capability to prioritize and balance scheduled jobs with breakdowns.

Responsibilities and expectations but not limited to:

Task Management:
  • Take ownership of the daily tasks in the workshop/service department.
  • Distribute tasks among workshop technicians to ensure timely and efficient completion of repairs, installations, and commissioning.
  • Routinely assess the workload and prioritize tasks based on urgency and technician capability.

Service Coordination:
  • Monitor the services being provided and stay updated on any changes introduced or discontinued by suppliers.
  • Evaluate service quality and identify areas for improvement.
  • Resolve issues related to the delivery of services.

Client Interaction:
  • Answer phone calls and emails promptly.
  • Maintain and track client service records.
  • Build and manage client relations to ensure trust and satisfaction.
  • Provide quotations to customers by identifying components for repair, service, and parts inquiries.
  • Handle breakdown notifications and ensure timely and effective communication with clients and representatives.

Team Collaboration:
  • Work closely with spare parts, proposal, logistics, sales, and other departments to ensure coordinated activities and timely, accurate responses.
  • Coordinate after-hour calls and schedules with technicians.
  • Communicate technician job-related issues with relevant stakeholders.

Administrative Duties:
  • Control the technician job card process, from creation to closure.
  • Ensure technicians remain productive and that their hours are traceable.
  • Manage stock movements of parts on Unity and issue parts on the Portal (integrate).
  • Generate timely reports on technician productivity.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.