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Member Rewards Specialist

4 months ago

Pretoria, South Africa Adzuna ZA B C2 Full time

Description

Member Rewards Programme (The programme) Administration

  • Contributing to the development, implementation, and maintenance of standard operating
    procedures (SOP) for the Member Value Programme.
  • Providing operations management support to staff by coordinating the weekly and monthly
    activation.
  • Coordinating the programme monthly planned campaigns and ensure that all stakeholders
    perform their roles in executing the campaigns successfully.
  • Monitoring and providing oversight to ensure that the outsourced customer Service teams
    operate effectively and that continuous improvement measures are in place.


People Management

  • Facilitating and assisting in the recruitment process of staff in the department.
  • Supervising of staff including interns appointed for driving the onboarding of the company's members
    at the company's branches nationally.
  • Coordinating efforts between management and the HR department to effectively manage the
    key deliverables of the programme.
  • Monitor and measure the staff performance according to the agreed daily and weekly targets.

Member Rewards Platform Administration

  • Coordinating with technical development teams in the rollout of new processes and systems.
  • Continuously engaging with external solution partners to ensure they deliver on their mandate.
  • Identifying programme operational risks and report potential risks that could negatively impact
    the business.

Reporting

  • Providing managements with daily and weekly performance and customer service reports
    according to the agreed performance metrics and targets.
  • Providing input on EXCO report to Manager: Member Value and other teams.

Project Management Support

  • Implementing the planned enhancement phases of the programme.
  • Developing and updating business operations processes to support the enhanced programme.
  • Training and developing user system testing support in the department

Budget Administration

  • Processing weekly and monthly invoices of vouchers and marketing campaigns from service
    providers, as well as providing input on operational budget requirements.


Requirements:

  • Post matric qualification in Business Administration, Project Management, Industrial
    Engineering, or Quality Assurance.
  • 3 to 5 years’ working experience in Industrial Engineering, Project Management or Quality
    Assurance environment.
  • Previous experience in supervisory operations support, project management, process
    management or a related field is advantageous.
  • Financial services sector experience is advantageous.
  • Communication skills, Problem solving skills, Project and process management, Attention to
    detail, Organizational skills, Flexibility and adaptability, Analytical skills
  • Teamwork