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Service Advisor
4 weeks ago
Requirements:
- Automotive knowledge and experience in the same role
- Drivers license
- Must be able to start asap
Duties:
- Customer Interaction: Greeting customers, scheduling service appointments, and effectively communicating with them throughout the service process. Providing information about services, pricing, and timelines in a clear and professional manner.
- Service Consultation: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns and accurately documenting service requests.
- Vehicle Inspection: Performing visual inspections and consulting with technicians to determine the necessary services and provide accurate estimates to customers.
- Service Recommendations: Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines, and customer concerns.
- Parts and Inventory Management: Ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service appointments. Maintaining accurate records of parts inventory and usage.
- Work Order Management: Tracking the progress of service jobs and updating customers as needed.
- Quality Assurance: Performing quality checks on completed service work to ensure it meets industry standards and customer expectations. Addressing any concerns or issues promptly and professionally.
- Customer Satisfaction: Following up with customers after service appointments to ensure satisfaction and address any additional needs or concerns.
- Administrative Tasks: Performing various administrative duties, such as maintaining customer records, processing service invoices, and documenting service histories accurately.
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