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Member Rewards Specialist
4 months ago
Description
Member Rewards Programme (The programme) Administration
- Contributing to the development, implementation, and maintenance of standard operating
procedures (SOP) for the Member Value Programme. - Providing operations management support to staff by coordinating the weekly and monthly
activation. - Coordinating the programme monthly planned campaigns and ensure that all stakeholders
perform their roles in executing the campaigns successfully. - Monitoring and providing oversight to ensure that the outsourced customer Service teams
operate effectively and that continuous improvement measures are in place.
People Management
- Facilitating and assisting in the recruitment process of staff in the department.
- Supervising of staff including interns appointed for driving the onboarding of the company's members
at the company's branches nationally. - Coordinating efforts between management and the HR department to effectively manage the
key deliverables of the programme. - Monitor and measure the staff performance according to the agreed daily and weekly targets.
Member Rewards Platform Administration
- Coordinating with technical development teams in the rollout of new processes and systems.
- Continuously engaging with external solution partners to ensure they deliver on their mandate.
- Identifying programme operational risks and report potential risks that could negatively impact
the business.
Reporting
- Providing managements with daily and weekly performance and customer service reports
according to the agreed performance metrics and targets. - Providing input on EXCO report to Manager: Member Value and other teams.
Project Management Support
- Implementing the planned enhancement phases of the programme.
- Developing and updating business operations processes to support the enhanced programme.
- Training and developing user system testing support in the department
Budget Administration
- Processing weekly and monthly invoices of vouchers and marketing campaigns from service
providers, as well as providing input on operational budget requirements.
Requirements:
- Post matric qualification in Business Administration, Project Management, Industrial
Engineering, or Quality Assurance. - 3 to 5 years’ working experience in Industrial Engineering, Project Management or Quality
Assurance environment. - Previous experience in supervisory operations support, project management, process
management or a related field is advantageous. - Financial services sector experience is advantageous.
- Communication skills, Problem solving skills, Project and process management, Attention to
detail, Organizational skills, Flexibility and adaptability, Analytical skills - Teamwork