Africa Manager

4 weeks ago

Johannesburg, South Africa Adzuna ZA B C2 Full time
Experience required for this role:
  • Proven experience in business processes design and implementation
  • Commercial expertise including: Agent management
  • Africa Risk management experience will be advantageous
  • At least 5 years relevant experience in the clearing and forwarding industry, with a focus on African trade
  • In-depth knowledge of trade regulations, customs procedures, and logistics in the African region

Qualifications:
  • Matric
  • Tertiary qualification in international supply chain essential
  • At least 5 years management experience
  • Management post-graduate qualification will be advantageous

Competencies:
Knowledge-
  • Strong leadership and managerial qualities
  • Supply Chain knowledge will advantageous
  • Excellent communication and negotiation skills to interact with clients and various stakeholders
  • Strong proven working knowledge of International Forwarding and clearing industry with a focus on African trade
  • Must be numerate
  • Must be familiar with African customs processes

Skills-
  • Agent relationship management
  • Well - developed inter-personal skills coupled with expert written and verbal communication
  • Excellent negotiation skills
  • Sound Planning and organisational skills
  • Ability to manage and work under pressure
  • Customer (internal and external) centric
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions
  • Must have a high level of emotional intelligence

Key responsibilities of this role:
Africa Agent Network Management-
  • Facilitate the signing up of additional agents where necessary
  • Cultivate strong relationships with agents by fostering trust and cooperation
  • Define relevant KPIs to measure the performance African agents
  • Set up a system to regularly evaluate the performance of African agents
  • Have regular engagements with African agents to foster continuous improvement
  • Facilitate dispute resolution between agents and the operations teams
  • Maintain open and regular communication with African agents.
Client Management-
  • Understand client-specific Africa trade needs, and support Business Development and Operations to provide effective solutions to meet their requirements

Managing information and Reporting-
  • Identify and address potential risks related to shipping, customs, documentation, or other logistical challenges
  • When issues arise, such as delays, damages, or disruptions in the supply chain, find solutions promptly and efficiently
  • Collaboration on pricing strategy
  • Collaborate with sales, operations, and Trade Lane to ensure that Africa pricing strategies align with business objectives and profitability targets.
  • Collaborate on pricing strategy development considering market dynamics, competitive landscape, and customer demands
  • Provide inputs for the Balanced Scorecard (if required)
  • Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately
  • Conduct market research to identify potential trade opportunities, trade patterns, and emerging trends in the African region
  • Monitor each African trade lane performance, costs, and revenue to ensure profitability and identify areas for improvement
  • On agreed intervals, prepare the following reports: KPI reports (for agents and trade lanes), country market and industry reports, profitability reports, risk management report, rates trends report
  • Put in place and maintain processes and procedures to ensure accurate upload of Africa information on internal system e.g. Cargowise
  • Utilise relevant Management Information System (e.g. Monthly Dashboard and KPI's) in decision making
  • Interpret and use information on system delivery from Service Reports and Customer Surveys
  • Interpret and use information from Balanced Scorecard- analyse, interpret trends
  • Prepare Africa Tradelane and EXCO reports timeously
  • Disseminate information to direct reports and ensure it filters down to teams

Financial Responsibility (if applicable)-
  • Achieve Africa budget and forecast
  • Maximize Profits by rate negotiations with suppliers and improving profits where
  • possible
  • Manage cash flows - invoicing, query resolution and collection
  • Minimize financial waste
  • Safeguard assets
Performance Indicators:
  • Client retention and growth
  • Timely and accurate reporting
  • Meet internal and external client KPIs
  • Efficient resource planning and usage
  • Meet ESG targets
  • Meeting SHERQ objectives
  • Adherence to business processes
  • Achieve Africa budget and forecast
  • Minimize financial waste
  • Stakeholder engagement and management
  • Compliance
  • Agent Query Resolution

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