Technical Sales Representative

2 weeks ago

Johannesburg, South Africa Adzuna ZA B C2 Full time
Responsibilities of the Job:

Reporting to the Sales and Marketing Director, the incumbent will be responsible to carry out the Sales and Marketing functions of the company. He will be responsible for customer liaison, which includes product awareness, information, advice, services levels, and problem solving.

In addition, this position will be responsible for overseeing the processing of customer orders and enquiries efficiently by ensuring that correct products are delivered timeously at the correct delivery address at commercially viable margins. Ensure continuous customer feedback throughout the order/enquiry process and be the liaison between customers and internal structures.

KEY PERFORMANCE AREAS:

The job incumbent will be responsible for:

Sales Functions:

  • Develop and maintain a client contact matrix with emphasis on key decision makers.
  • Develop and manage client visit schedule.
  • Liaise with customers on pricing issues.
  • Assist the Sales and Marketing Director with the preparation of annual budgets.
    • Assist the Sales and Marketing Director with obtaining accurate forecasting from the customers.
    • Actively seek new growth opportunities.
    • Liaise with internal sales department to ensure service levels are continually improved.
      • Send price notifications to the relevant customer representatives once prices have been determined by the Sales and Marketing Director.

Attend to customers sales needs with regards to:

  • Understand customers needs.
  • Inform customers of Manufacturer''s product range.
  • Liaise and assist customers with technical advice.
  • Manage client relationships.
    • Seek innovative methods to improve product range and the implementation thereof with the assistance of the applications engineering staff.
    • Offer any other technical support required by the customer.Attend to customer service needs with regards to
      • Arrange and attend monthly customer meetings.
      • Maintain and Improve customer relations.

      Manage customer satisfaction surveys
      • Attend to the Customer Complaints raised against company (NCR).
      • Create product awareness amongst customers.
      • Offer training to customers on all aspects of the product range.
        • Institute frequent meetings with customers training department to ensure training on the use of company products.

      Marketing Department Functions
      • Work closely with the Sales and Marketing Director and his subordinates with regards to advising the customer correctly.
      • Attend customer meetings and site visits with the Sales and Marketing Director as and when needed.
      • Assist Sales and Marketing Director during Contract Review and issuing of Tenders.
      • Manage the planning and executing of exhibitions.
      • Responsible for the preparation of the exhibition displays.
      • Assist the Sales and Marketing Director with all marketing material.

      Educational Requirements:

      • It would be preferable if the candidate has a technical qualification (diploma or degree) in Civil or Mechanical Engineering.
      • Sales/Marketing type qualifications will be advantageous.

      Formal Training, Experience Required and Key Qualities:

      • The candidate must have a good understanding of the rail or steel industry.
      • Ability to promote and sell technical products.
      • Ability to deal with customers at various seniority levels.
      • Product knowledge.
      • Knowledge of customer needs.
      • Knowledge of Computer Programmes, SAGE, Windows, Word, Excel, etc.
      • Administration skills.
      • Excellent peoples skills.
      • Conflict Management skills.
        • Excellent communication skills in English with proven persuasive power.
        • First-rate telephone etiquette and work ethic.
          • Self-motivated individual with strong business acumen, good time management and task prioritization.
        • Proven ability to work under pressure on strict deadlines.
        • Knowledge of principles and practices of sales.
        • Knowledge of customer service principles.
        • Knowledge of basic business principles.
        • Adaptability.
        • Resilience and tenacity.
        • Stress tolerance.

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