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Internal Sales Administrator
4 weeks ago
Responsibilities:
Systems
- Generating all customer quotes and orders on CRM system accurately and timely to improve customer satisfaction.
- Liaising with the project manager and engineering team to ensure that solutions are correctly specified.
- Identify the type of customer to increase sales by offering them the full basket of products - upselling. Notify them of specials and/or promotions.
- Increase in conversion rate of quotes to orders.
- Professionally handle customer complaints through to resolution timeously.
- Record important client information on Netsuite and update business partner profiles accordingly.
- Pass all leads or potential projects on to the business development team.
- Be involved in specific tasks from time to time as defined by your manager.
- Supply clients/support team with correct ETAs and stock levels.
- Reduction of back orders and queries through effective management of stock on delivery. Confirm collection dates with clients and inform the supervisor of any delays.
- Regular feedback to customers on the status of backorders and inform them of any change in status.
- Manage quote pipeline through regular follow-ups with customers. Follow quotes through to resolution and close off quotes on Netsuite.
- Follow up on RMAs to ensure transactions are not delayed with a focus on client support.
- Provide support to regional account managers in terms of stock availability, lead times and basic technical queries.
- Inform the product management team of any items that may need to be added to Netsuite.
- Provide feedback to the sales supervisor on the status of stock on delivery provide confirmed collection dates and order values.
- Inform sales supervisor and Business Development Manager of imminent stock orders or projects that have been registered.
- Inform sales supervisor of all stock-related issues.
- Matric
- NQF Level 5 Sales Qualification.
- At least 3-5 years experience in internal sales or sales administration.
- Microsoft Office Packages.
- Experience in SAP and Netsuite will be beneficial.
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