Internal Sales Administrator

4 weeks ago


Johannesburg, South Africa Adzuna ZA B C2 Full time
The Internal Sales Administrator will be responsible to grow and develop strong relationships with the customers by understanding their needs, and processing quotes and orders correctly and timeously. Offer excellent after-sales service., processes and technology.

Responsibilities:

Systems
  • Generating all customer quotes and orders on CRM system accurately and timely to improve customer satisfaction.
  • Liaising with the project manager and engineering team to ensure that solutions are correctly specified.
  • Identify the type of customer to increase sales by offering them the full basket of products - upselling. Notify them of specials and/or promotions.
  • Increase in conversion rate of quotes to orders.
  • Professionally handle customer complaints through to resolution timeously.
  • Record important client information on Netsuite and update business partner profiles accordingly.
  • Pass all leads or potential projects on to the business development team.
  • Be involved in specific tasks from time to time as defined by your manager.
Administration
  • Supply clients/support team with correct ETAs and stock levels.
  • Reduction of back orders and queries through effective management of stock on delivery. Confirm collection dates with clients and inform the supervisor of any delays.
  • Regular feedback to customers on the status of backorders and inform them of any change in status.
  • Manage quote pipeline through regular follow-ups with customers. Follow quotes through to resolution and close off quotes on Netsuite.
  • Follow up on RMAs to ensure transactions are not delayed with a focus on client support.
  • Provide support to regional account managers in terms of stock availability, lead times and basic technical queries.
Reporting
  • Inform the product management team of any items that may need to be added to Netsuite.
  • Provide feedback to the sales supervisor on the status of stock on delivery provide confirmed collection dates and order values.
  • Inform sales supervisor and Business Development Manager of imminent stock orders or projects that have been registered.
  • Inform sales supervisor of all stock-related issues.
Essential Requirements
  • Matric
  • NQF Level 5 Sales Qualification.
  • At least 3-5 years experience in internal sales or sales administration.
  • Microsoft Office Packages.
  • Experience in SAP and Netsuite will be beneficial.

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