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Senior IT Technician: Special Projects

3 months ago

Pretoria, South Africa Adzuna ZA B C2 Full time
Experience Required
  • Minimum of 5 years EUC technical support experience
  • 3 + years IT experience with client, server and network service delivery
  • Knowledge of Windows 10 and Windows 11
  • Knowledge of Imaging Tools
  • Knowledge of Office 365, Anti-Virus and Malware Tools
  • Networking knowledge: Router Configurations, Firewall configuration, Wireless configuration etc.
  • Minimum of 1 year exposure to formal project management principals
Qualifications Required
  • IT related Diploma or Degree (NQF 5)
  • ITIL Foundation or Higher Certification
  • Microsoft Certified Desktop Technician OR Microsoft Certified Systems Engineer OR Microsoft Certified IT Professional OR Equivalent
  • CompTIA A+
  • CompTIA N+
  • Apple's ACMT
  • CCNA (advantage)
  • MS 365 Modern Desktop Administrator (advantage)
  • HDI Desktop Advanced Support Technician (advantage)
Duties and Responsibilities
  • Participate and contribute to deliver Enterprise, Divisional and EUC projects
  • Executive assigned project related tasks on time with high quality
  • Provide escalated technical support for Tier II Technicians
  • Contribute in the testing, development of training material, Methods of Procedures, and Standard Operating Procedures associated with new products, services and equipment
  • Compose FAQ's document solutions and knowledgebase items
  • Review knowledge documentation prior to publication
  • Collaborate with internal 3rd line support teams or vendors to execute work and escalate where necessary
  • Continuously document and review recommended best practices to aid in continuous improvement and decreasing Mean Time to Repair
  • Conduct research on end-user devices in support of standardization
  • Participate in training, coaching and development of others
  • Perform any assigned tasks related to EUC scope of work
  • Ensure that issues are resolved in a timely manner in order to meet defined SLA and XLA targets