Sales, Marketing and Production Coordinator

3 weeks ago


King William's Town, South Africa Adzuna ZA B C2 Full time

Job Overview:

Reporting to the Managing Director and Company Share Holders. The Sales, Marketing / Production Coordinator is responsible for supporting and coordinating between the Sales and Production teams by providing administrative support

Minimum Requirements:

  • Matric, Grade 12 certificate
  • Valid Driver's licence
  • Microsoft Office proficient
  • Pastel preferred

Responsibilities:

  • Responsible for day to day sales enquiries from existing or potential customer – quotes, prices, product construction etc.
  • Manage and record all sales enquiries
  • Customer account creation via Pastel
  • Serves customers by selling product and meeting customers’ needs
  • Service existing accounts, obtains orders and establishes new accounts
  • Resolves customer complaints by investigating problems, developing solutions, and preparing reports through the production team
  • Expands sales in existing accounts by introducing new products that the production team may be developing
  • Keeps customers informed of their order progress by submitting weekly/ monthly outstanding order lists
  • Keep customers informed of delivery status for their deliveries
  • Travelling will be required for quarterly meetings with existing customers or meeting with potential new customers
  • Conception of new designs/packaging or changes to existing designs/packaging with new or existing customers
  • Submits manufacturing orders by referring to price lists and product literature
  • Posting of manufacturing orders into Pastel Accounting system
  • Checking that the sales balance and submitting monthly sales reports to Management team every month end
  • Submitting Sales Reps reports to Sales Team and Accounting Team
  • Keeps management informed by submitting weekly, monthly, and annual sales and production reports
  • Maintains professional and technical knowledge by continual meetings and updates with the production team
  • Liaise with logistics and customer in coordination with collection and delivery of orders
  • Provides historical records by maintaining records on customer sales and production tracking
  • General support to sales team and production team as required
  • Procurement of items instructed by Management team
  • Day to day administrative tasks, answering the telephone etc.

Key Skills and Competencies:

  • Time management and planning skill
  • Interpersonal, Written and verbal communication skills
  • Able to meet multiple project deadlines and demonstrate good attention to detail
  • Able to demonstrate an understanding of the needs of the customer
  • Able to work individually as well as part of a team
  • Ability to meet deadlines with minimal supervision
  • Knowledge of export compliance and logistics is an advantage but not a specific requirement
  • Customer service and Client relationships
  • Knowledge of graphics design is an advantage but not a specific requirements



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