Workshop Service Coordinator | Customer Service Advisor

3 weeks ago


Johannesburg, South Africa Adzuna ZA B C2 Full time
Minimum requirements:
  • B Tech in Mechanical Engineering/Electrical Engineering/Industrial Engineering, and or Technical Qualification and or strong background in service and operational environment
  • 2-3 years experience in a similar role; preferably in an Engineering environment/Technical Workshop related Environment
  • Experience in service centre planning and management
  • Advanced Excel skills
  • Experience in customer facing environment
  • Provide a range of administrative and support services, including records management, prepare routine correspondence, and coordination to support the effective operation of the Service Centre
  • Monitor workshops for equipment functionality. (Workshop Tools, specialized tools)
  • Monitor and manages stores for kits and parts required for repairs. (local and international)
  • Monitors asset fleet. (Loan Fleet)
  • Update and maintain records and databases, complying with administrative systems and processes
  • Respond to enquiries and escalate and redirect issues as required to ensure the provision of accurate information
  • (Customer feedback, customer complaints, Suppliers)
  • Sales responsibilities which included counter sales, service quotations for all service centres including field services, generating service leads and ensuring that Purchase orders are received for current jobs
  • Provides administrative and support services for field services

Consultant: RUVINA BALLARAM - Dante Personnel East Rand


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