Telecoms Network Ops Manager

2 weeks ago

Centurion, South Africa Adzuna ZA B C2 Full time
Key Accountabilities:
  • 24/7 Network Monitoring:
    Accountable for continuously monitoring the network infrastructure to detect and address potential issues in real time, ensuring network reliability and uptime.
  • Shift Worker Coordination:
    Effectively manage and coordinate shift workers to ensure seamless coverage during network operations, including scheduling and optimizing resources across different shifts.
  • Corrective Intervention Management:
    Handle corrective intervention tickets, diagnose network issues, and implement timely solutions to minimize service downtime and maintain optimal network performance.
  • Tier 2 Network Operations Support:
    Provide Tier 2 technical support for network operations, resolving complex network problems within the defined Service Level Agreements (SLAs).
  • Escalation Management:
    Efficiently manage network escalations, ensuring appropriate documentation, communication, and timely resolution. Collaborate with higher-tier support and external vendors when necessary to resolve issues.
  • Coordination with External Teams:
    Coordinate with higher-tier network support teams and external vendors for advanced troubleshooting and technical support when required.

Core Competencies, Knowledge, and Experience:
  • Shift Coordination:
    Demonstrated ability to effectively coordinate and manage shift workers, ensuring smooth transitions and continuous network monitoring across all shifts.
  • Scheduling and Resource Optimization:
    Experience in scheduling and managing resources for 24/7 operations, optimizing workforce allocation to meet operational demands.
  • Site Monitoring Expertise:
    Proficient in monitoring telecom sites and understanding key performance indicators (KPIs) to proactively address potential network issues.
  • Corrective Intervention Skills:
    Strong capability in handling corrective intervention tickets promptly to mitigate network disruptions and minimize downtime.
  • Troubleshooting Expertise:
    Advanced skills in diagnosing and resolving network issues efficiently, with an in-depth understanding of telecom network protocols and configurations.
  • Tier 2 Support Proficiency:
    Ability to provide Tier 2 network operations support, including resolving complex technical issues within agreed SLAs.
  • Escalation and Stakeholder Management:
    Competence in managing escalations and ensuring effective communication with both technical teams and non-technical stakeholders.
  • Collaboration and Vendor Coordination:
    Experience working with higher-tier support teams and external vendors for problem-solving and issue resolution.
  • Communication Skills:
    Strong ability to convey technical information clearly and effectively to both technical and non-technical stakeholders, ensuring alignment and understanding.

Qualifications and Experience:
  • Bachelors degree in Telecommunications, Network Engineering, or a related field.
  • 3-5 years of experience in telecom network operations or infrastructure management.
  • Proven experience in shift management, network monitoring, and troubleshooting.
  • Certifications in networking technologies (CCNA, CCNP, or equivalent) are preferred.

Working Conditions:
  • 24/7 rotational shift environment.
  • Occasional travel to telecom sites may be required.

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