Service Advisor

3 weeks ago

Johannesburg, South Africa Adzuna ZA B C2 Full time
A fast growing motor vehicle brand is currently looking for a Service Advisor to join their growing team.

Requirements:
  • Reside in the Jhb North OR West Rand of Gauteng
  • Automotive knowledge and experience in the same role
  • Drivers license

Duties:
  1. Customer Interaction: Greeting customers, scheduling service appointments, and effectively communicating with them throughout the service process. Providing information about services, pricing, and timelines in a clear and professional manner.
  2. Service Consultation: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns and accurately documenting service requests.
  3. Vehicle Inspection: Performing visual inspections and consulting with technicians to determine the necessary services and provide accurate estimates to customers.
  4. Service Recommendations: Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines, and customer concerns.
  5. Parts and Inventory Management: Ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service appointments. Maintaining accurate records of parts inventory and usage.
  6. Work Order Management: Tracking the progress of service jobs and updating customers as needed.
  7. Quality Assurance: Performing quality checks on completed service work to ensure it meets industry standards and customer expectations. Addressing any concerns or issues promptly and professionally.
  8. Customer Satisfaction: Following up with customers after service appointments to ensure satisfaction and address any additional needs or concerns.
  9. Administrative Tasks: Performing various administrative duties, such as maintaining customer records, processing service invoices, and documenting service histories accurately.


Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.

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