Outbound Call Center Agent

Found in: Adzuna ZA B C2 - 6 days ago

Fourways, South Africa Adzuna ZA B C2 Full time
Key Responsibilities:
  • Initiate outbound calls to prospective clients who have shown interest in the company's products through social media advertisements.
  • Engage with clients in a friendly and professional manner, building rapport and trust.
  • Conduct a needs assessment by asking qualifying questions to determine the client's level of interest and potential fit for the product.
  • Transfer interested leads to sales consultants for further follow-up and conversion.
  • Maintain accurate records of interactions and lead status in the company's CRM system.
  • Collaborate with team members to optimize lead generation strategies and achieve sales targets.
Requirements:
  • Previous experience in outbound call center roles or sales environments is preferred.
  • Excellent communication skills, both verbal and written.
  • Professional demeanor with the ability to build rapport quickly.
  • Strong problem-solving skills and the ability to handle objections effectively.
  • Goal-oriented mindset with a focus on achieving and exceeding targets.
  • Familiarity with CRM systems and basic computer skills.
  • Flexibility to adapt to changing priorities and business needs.
  • Matric/Grade 12, additional education or certifications in sales or customer service is a plus.

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