Contact Centre Agent

1 month ago

Fourways, South Africa Leroy Merlin Full time

Your responsibility is also to project a professional company image through voice and online interactions.
Job Responsibilities:

- Providing customers with the organization’s service and product information
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Recording details of comments, inquiries, complaints, and actions taken
- Manage and resolve customer queries, complaints as well as provide the relevant feedback to customers.
- Identify and escalate issues to the relevant Department manager or Head of Department
- Route calls to appropriate resources
- Other duties assigned
- Grade 12 or equivalent
- 1- 3 years of experience in call centre environment
- Knowledge of customer service practices and principles
- Pay attention to detail
- Be diligent, timely and professional
- Strong listening, verbal and written communication skills

  • Sales and Marketing

    1 month ago

    Fourways, South Africa Lonehill Academy Full time

    **Join Our Team as a Marketing Specialist for our Private Combined school in Fourways, Gauteng** Are you passionate about education and skilled in the art of marketing? Our school seeks a dynamic individual to spearhead our marketing efforts and promote our exceptional educational programs from RR to Stage 12! As the Marketing Specialist, you will be at...

  • Store Manager

    1 week ago

    Fourways, South Africa Clicks Group Limited Full time

    **Listing reference**: 016723**Listing status**: Online- **Position summary** **Industry**:FMCG & Supply Management - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Fourways - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about retail and service excellence? Are...