Customer Service Administrator

1 month ago

Portelizabeth, South Africa Adzuna ZA B C2 Full time
Requirements:
  • Must be able to use Syspro and have Intermediate knowledge of ERP System Syspro.
  • Intermediate knowledge of other MS Office packages (e.g. Word, Power Point etc.).
  • Intermediate knowledge of virtual programs (e.g. MS Teams, Zoom etc.).
  • Customer Service.
  • Stock Management (Basic - to prevent wastages).
  • Distribution and Logistics skills.

Competencies:
  • Customer Service Orientated.
  • Accuracy / Attention to detail.
  • Planning and Organising.
  • Time Management.
  • Deadline Orientated.
  • Problem-solving.
  • Financial aptitude.
  • Professional Verbal and Written Communication.

Responsibilities and expectations but not limited to:
Customer Service Coordination:
  • Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region / area.
  • Receiving, processing and distribution of all customer orders placed and follow up on any back orders.
  • Generate customer quotes, sales orders, tax invoices and credit notes.
  • Handling of customer queries and complaints, should they arise with your transaction and ensure items are recorded and properly closed out upon resolution.
  • Maintain effective working relationships with sales force to jointly satisfy customer demands.
  • Provide regular feedback to clients and sales force regarding order fulfilment status.
  • Manage and attend to incoming calls from customers and walk in customers.
  • Maintaining a delivery note register for all manual orders.
Supply Chain and Stock Control:
  • Generate purchase orders, goods received notes, purchase notes, return notes, Journals etc.
  • Handling of supplier queries should they arise with your transaction.
  • Track incoming orders and follow up on back orders.
  • Manage the receiving of products from suppliers and maintain related receipt documents.
  • Assist with Stock control and stock forecasting.
  • Assist with month end Stock counts and stock balancing.
  • Report on stock that is close to expiry and on slow moving stock.
  • Timeously order chemicals and related products to ensure that sufficient stock is available for incoming orders.
Distribution and Logistics:
  • Plan Customer and Regional deliveries in line with a route plan.
  • Oversee the picking of stock where required, and manage the load and dispatch process in line with Client requirements (where applicable and stock is under your control)
  • Liaise with transport companies and service providers and sales representatives to ensure efficient deliveries.
  • Manage the routes and logistics to ensure on time and full deliveries to clients and minimum cost to Company.
Health, Safety and Quality:
  • Comply with Company Health and Safety Rules and Use Personal Protective Equipment (PPE) as required.
  • Execute tasks in a safe and careful manner.
  • Maintain good housekeeping, ensure chemical products are safely stacked and stored.
  • Responsible for administering the Company quality program in accordance with customer and Company requirements.
  • Assist with reporting and managing Product Non-Conformances.
  • Assist with quality and safety instructions and requirements in accordance with Company needs.
  • Assist with various administrative tasks regarding product labels, product information, MSDS and all other safety and quality management templates for the Product Portfolio.
  • Check that all stock leaving the store has the required COA and or MSDS sheets.
  • Assist with arranging of tests on various products.
  • Manage database in support of the product portfolio.
Office Support and Communication:
  • Assist with procurement of consumable / office items for your area.
  • Regularly report on customer, stock and delivery matters to ensure robust operations.
  • Manage data / information at warehouse as per Company Policy.
  • Immediately flag any risks/liability to Company.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.

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