Team Leader Collections

2 weeks ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Location : 135 Rivonia road

  • Career Stream
  • Credit Collections


 Leadership Pipeline
  • Manage Others

Job Purpose

  • To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to Nedbank through enabling others in order to drive the respective team to optimise collections in order to reduce risk and provisions

Responsibilities:

  • Drive the team to rehabilitate delinquent accounts by concluding a commitment arrangement with client within mandate.
  • Drive efficiency of team delivery by planning and executing of team's strategies and reviewing daily reports.
  • Meet monthly individual and team performance targets by setting expectations and accountabilities.
  • Build and maintain effective working relationships by conducting staff engagement sessions.
  • Build strong relationships with stakeholders by providing support, feedback and handling clients with respect.
  • Create customer service culture by resolving queries effectively within turnaround times.
  • Improve skills and knowledge of the team by conducting on the job training, coaching and mentoring.
  • Manage client expectations by understanding their needs and operating within the specified parameters and Service Level Agreements (SLA).
  • Manage staff performance by measuring, monitoring and reviewing daily activities of direct reports.
  • Maintain and improve professional and ethical reputation by enforcing compliance to regulations, policies and procedures.
  • Adapt to changes in Legislation by educating staff and conducting compliance assessments.
  • Identify team performance gaps by conducting performance evaluations and analysing performance data from the Management Information System (MIS).
  • Mitigate risk by adhering to Reputation Risk standards (mandate, workflows and procedures).
  • Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
  • Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
  • Contribute to team effectiveness by following the recruitment process when recruiting talent.
  • Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
  • Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and reenforcing values during meetings.
  • Manage the on boarding process of new employees by ensuring execution of preparations according to the onboarding checklist.
  • Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
  • Address issues raised in culture surveys by participating in the development and implementation of action plans.
  • Create a client service culture through various required interventions.
  • Support and encourage staff to participate and support corporate responsibility initiative.
  • Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
  • Encourage team to generate innovative ideas and share knowledge.


 Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


 Preferred Qualification
  • Call Centre Management Certificate.
  • Minimum Experience Level years experience in collections / financial services environment and at least 4 years at a supervisory level.
    Technical / Professional Knowledge
  • Business administration and management
  • Change management
  • Client service management
  • Client service principles
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Organisational systems
  • Principles of project management
  • Relevant regulatory knowledge
  • Management information and reporting principles, tools and mechanisms


 Behavioural Competencies
  • Aligning Performance for Success
  • Earning Trust
  • Decision Making
  • Influencing
  • Driving for Results
  • Planning and Organizing
- **_Please contact the Nedbank Recruiting Team at _

  • Collections Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Synergycontactcentre Full time

    To instill and drive exceptionalteam performance culture by actively inspiring and motivating the team to paymentgoals. The work environment is fast-paced, and the team leader often moves fromone task to another, answering questions, holding meetings, coaching &training collectors, and acting as an encouraging voice.NB :Please note that this is a NIGHTSHIFT...

  • Debt Collection Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Cartrack Full time

    We have a great opportunity for a season Team Leader to join our Debt Collection department You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Debt Collections Agents. Experience in both early-stage collection and legal collections would be advantageous.Responsibilities: Performance/ KPI Management Set targets...

  • Team Leader Collections

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    LocationSandtonClusterRetail & Business Banking - Consumer BankingCareer StreamCredit CollectionsLeadership PipelineManage OthersPositionTeam Leader Collections.Job Purpose To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to Nedbank through enabling others in order to drive the...

  • Credit Card Collections Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Manage Credit card collections team successfullyDrive team to deliver TOP resultsEnsure team reaches targetAble to work on rotational shifts and weekendsMust have a Matric, relevant tertiary qualificationAt least 3 years' Team Leader experience, in total 5-10 years' experience within credit card collections within a bankShould be solutions drivenExcellent...

  • Team Leader Collections

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryThe purpose...

  • Credit Card Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Experienced Collections Team Leader for the Credit Card department at one of the TOP banks in S.A.Team managementCredit card collectionsEarly stage collectionsConduct quality audits - recons etc.Pushing team to reach target and keep them motivatedRun operations smoothlyRisk managementImplement new systems and processesReport writingStrong...

  • Accounts Receivable Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job & Company DescriptionsI specialize in placing professionals in the financial space. My clients are consistently on the lookout for accomplished Accounts Receivable Team Leader with hands on experience, strong academic records and a stable work track record. As an Accounts Receivable Team Leader, you will be responsible for the following:Follow up on...

  • Collections Team Leader D

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: Enables a team of collectors to ensure they achieve quality and productivity targets by leveraging resources and support functions optimallyexperience and...

  • Debtors Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment SA Full time

    Randburg, Johannesburg, Gauteng - EducationDebtors Team Leader (JB2822)Randburg, JohannesburgMarket RelatedTo provide leadership to Debtors and accounts clerks and to ensure that the function operates efficiently, effectively and within legislative guidelines.Educational Requirements:Degree/Diploma in Accounting2 years working experience within a...

  • Debtors Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment SA Full time

    Boksburg, Johannesburg, Gauteng - EducationDebtors Team Leader (JB2806)Boksburg, JohannesburgR R15000 per monthTo provide leadership to Debtors and accounts clerks and to ensure that the function operates efficiently, effectively and within legislative guidelines.Educational Requirements:Degree/Diploma in Accounting2 years working experience within a...

  • Debtors Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa ADvTECH Support Office Full time

    Maximise productivity & supervision within the Debtors team. Minimising the need for handover accounts. Team leaders will be specialised in different aspects of the debt collection department and supervise that team in line with this specialisation.Key Result Areas:Debtors Control Maintenance Receives documentation from relevant departments and journalism...

  • Team leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Point connections services Full time

    our organization is looking for a team leader and field sales trainer the role of the leader will be to build and recruit candidates and expand the businessbuilding a field sales team and monitoring candidates sales performance the leader should have sales experience in selling teaching and monitoring representatives sales performance on a daily basisthis...

  • Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Intellibpo Full time

    We are looking for a call centre customer care team leader/supervisor to join and leader a team of customer care agents for our client Navex.Salary: R12 000,00 - R13 000,00 per monthAbility to commute/relocate: Johannesburg, Gauteng 2193: Reliably commute or planning to relocate before starting work (required)Experience:Call Centre Customer Care: 1 year...

  • Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Webhelp Full time

    Job AdvertAt Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised.We're on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you'll work on an exciting international campaign.We...

  • Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Merchants Full time

    Team Leader (JHB) Are you ready to take the next step in your career? The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a...

  • Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Wesbank Full time

    Job DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure...

  • Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Yelani consultants Full time

    Yelani Consultants is seeking dynamic individuals to join our team as Face-to-Face Insurance Sales Team LeaderRequirements: Minimum of one year experience in insurance sales Matric certificate Proven ability to build and lead successful teams Selfmotivated and capable of working with mínimal supervision

  • Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Looking for a Team leader to run a new department The ideal candidate will have a min of 2 years experience in Camunda. Been the person whom everyone wants to go to. MUST HAVE Camunda Send your CV to

  • Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa MyCalling Full time

    Team Leader Agents, GautengWhat you will be doing People Management Coaches the team in order to ensure quality of delivery meets the appropriate standard Measures and manages the team to ensure outofline situations are immediately addressed Communicates information in a timely, accurate and understood manner to all team members Ensure that all Human...

  • Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full time

    Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: Manage costs / expenses within approved budget to achieve cost efficiencies Engage with the customers in a professional way as specified in the service standards and...