Debt Collection Team Leader

2 weeks ago


Johannesburg, Gauteng, South Africa Cartrack Full time

We have a great opportunity for a season Team Leader to join our Debt Collection department You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Debt Collections Agents.

Experience in both early-stage collection and legal collections would be advantageous.

Responsibilities:

  • Performance/ KPI Management
  • Set targets
  • Time Keeping
  • Monitor Calls
  • Coaching
  • QA
  • Handle escalated calls
  • Application of IR policies and procedures
  • Achieve desirable monthly targets
  • Provide on the job training
  • Generate reports daily, weekly and monthly
  • Requirements:
  • Completed Matric
  • At least 3 years Team Leader Collections experience
  • Intermediate Excel Skills
  • People management skills'
  • Leadership skills

Education:

  • High School (matric) (preferred)

Experience:

- debt collection team leader: 3 years (preferred)
- debt collection: 5 years (preferred)
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