Debt Collection Team Leader
2 weeks ago
We have a great opportunity for a season Team Leader to join our Debt Collection department You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Debt Collections Agents.
Experience in both early-stage collection and legal collections would be advantageous.Responsibilities:
- Performance/ KPI Management
- Set targets
- Time Keeping
- Monitor Calls
- Coaching
- QA
- Handle escalated calls
- Application of IR policies and procedures
- Achieve desirable monthly targets
- Provide on the job training
- Generate reports daily, weekly and monthly
- Requirements:
- Completed Matric
- At least 3 years Team Leader Collections experience
- Intermediate Excel Skills
- People management skills'
- Leadership skills
Education:
- High School (matric) (preferred)
Experience:
- debt collection team leader: 3 years (preferred)
- debt collection: 5 years (preferred)
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