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Senior IT Technician
2 weeks ago
- long term
Senior Tier 2 Technician onsite
Minimum Qualifications and Experience:
Collaborate with third party service providers to resolve issues as needed
Functional network and infrastructure
Network and infrastructure maintenance
Incident management and resolving service requests
Working knowledge of networking protocols including TCP/IP, DNS, DHCP
Must be able to distinguish between different connectivity scenarios and have a good understanding of how they work, e.g., Fibre, MPLS, LAN, WAN, Firewall, ISP's
Min 8 years of support experience
Competencies and Skills:
Technical and product knowledge; hardware and software
Technical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge.
Communication
Relationship building
Key Performance Areas:
Process client requests and resolve incidents as soon as possible
Ensure hardware, desktop, network, app and connectivity functionality
Ticket closure as soon as possible
Optimal BSC performance
Client satisfaction
Job Type:
Contract
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
Experience:
- 8+ years Technical support (required)
License/Certification:
- Drivers License (preferred)
- Qualification (preferred)
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