Field Technician

2 weeks ago

Johannesburg, Gauteng, South Africa iOCO Full time

JOBNUMBER

iOCO02904

  • CONTRACT TYPE

Contract

  • STATE/PROVINCE

Gauteng

  • CONTRACT TYPE
:

OnSite

The Role:

We are currently hiring for the position of
Field Technician to join our technical support team. As a Field Technician, you will be responsible for providing on-site technical support and services to our clients.

If you have a strong technical background, excellent problem-solving skills, and enjoy working in a dynamic field environment, we encourage you to apply.


Skills and Experience:

What you'll do:

  • Receive technical instruction from the Technical Manager as and when necessary and deems fit.
  • Carry out duties and tasks to the best of your ability and in a reasonable and
efficient timeframe.

  • Perform technical tasks; cable laying, splicing and repairs, installation of network
points and other cable network-related duties, installations, and all warehouse equipment i.e. handheld scanners, access points, and printers.

  • Perform Site Surveys.
  • Provide technical assistance and support on printer scanner infrastructures.
  • Receive instructions from the Office Administrator regarding deliveries/ collections as and when required.
  • Plan and execute fixed SLA PMIs provide necessary signoffs, documentation,
updates, etc.

  • Provide necessary technical services regarding SLA fault callouts and other fault callouts.
  • Pack the toolbox with the necessary tools required for each installation.
  • Liaise with the Office Administrator and colleagues to ensure the exact equipment is packed.
  • Look out for onsite sales opportunities. Complete the Job Card so that the Office
Administrator/ Sales can compile quotations and network upgrade recommendations for the client.

  • Plan daily tasks and complete time sheets.
  • Be available to provide 1st, 2nd, and 3rdline technical support for fault callouts.
  • This includes afterhours technical service requirements/standby biweekly per month.
  • Ensure that successful site signoff documents and fault reports are obtained.
  • Monitor stock and assist the Office Administrator when the stock takes becomes necessary.
  • Test and configure new radios before sending them to customers.
  • Test faulty radio and warehouse equipment.
  • Keep the storeroom neat and assist in packing equipment away.
  • Acknowledge, update, and close off logged calls/ faults.
  • Provide adequate feedback to Office Administrators and Managers regarding
completed jobs and/or problem areas.

  • Maintain good communications within the office and amongst colleagues.
  • Provide concise and uptodate feedback to the customer.
  • Be available for afterhours technical support and biweekly afterhours standby.
  • Be available for planned weekend work.
  • From time to time downtime or PMI can only be done on a weekend.
  • Where possible the Company will give reasonable notice in advance to the employee.
  • Behavior and dress must be neat, clean, and tidy in keeping with the Company's image and best interests always, and acceptable hygiene and personal presentation.
  • The employee shall be responsible for keeping medically fit in order to work on
customer's premises as required.

Other:

Your Expertise:

  • Network cabling installation experience installing network cables, termination of network boxes and patch panels, looming of network cables, troubleshooting faults, and repairing.
  • Ability to communicate with the customer be able to speak well and provide proper feedback.
  • Drivers' license.
  • Knowledge and experience on camera installations basic knowledge at least.
  • Knowledge and experience on audio and visual installations basic knowledge not doing much work now but slowly increasing.
  • Knowledge and experience on barcode printers installing, configuring, and knowing how they work inhouse training and installation experience will be provided.
  • Knowledge and experience with barcode scanners installing, configuring and
knowing how they work - in-house training and installation experience will be
provided.

  • Must be computer literate for basic troubleshooting on wireless and sending of mails, etc.
  • To direct any team/person under his control.

Qualifications Required:

  • High school diploma or equivalent; technical certifications or degrees are a plus.

Personal Attributes/ Soft Skills Required:

  • Dynamic, selfmotivated, and organized.
  • Well presented with good communication skills.
  • IT Technical Support Experience (required).
  • Barcode Scanners and Printers experience an advantage.
  • Ability to do physical installations of hardware.
  • Ability to work within a team.
  • Ability to oversee project deployment and solution implementation.
  • IT Experience within the following industry sectors preferred (but not required): Logistics Industry, Mining Industry, and Manufacturing.
  • Excellent communication skills, especially with regard to articulating capability and expertise, as well as in the provision of technical information.
  • A work ethic that

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