Pharmacist Assistant

2 weeks ago

Cape Town, Western Cape, South Africa Clicks Group Limited Full time

Listing reference:
click_014998
Listing status: Online-
Position summary

Industry:
Wholesale & Retail Trade

-
Job category:Call Centre and Telesales
Location:Cape Town

-
Contract:Permanent
Remuneration:Market Related

-
EE position:Yes
Introduction

  • Are you a qualified Pharmacist Assistant? Are you passionate about customer service? Do you want to be part of delivering exceptional Healthcare service through our Central Pharmacy Call Centre?
    Job description

Job Purpose & Objectives:

  • Dealing with and handling of pharmacyrelated inbound calls and managing call volumes within a call centre environment
  • Adhering to provided call centre regulations and SLAs
  • Interacting with customers in a professional manner and with strict confidentiality within SOP
  • Interacting with and assisting customers via telephone or other means regarding medication, prescription queries as well as all pharmacy digital service related queries
  • Providing exceptional customer service through ensuring the best patient care and service to support their healthcare needs
  • Accurate capturing of scripts and medication orders submitted by patients via pharmacy digital platforms within provided SLAs
  • Troubleshooting and providing support to customers with regards to all pharmacy digital services and online platforms
  • Accurate validation and linking of patients online digital profiles to existing dispensary profiles
  • Maintaining patient database by means of accurately updating patient profiles
  • Accurate and complete handling of all profiles worked on
  • Interact with health care professionals where needed
  • Providing assistance and support to instore dispensaries where needed
  • Liaising with all other departments where necessary to provide the best possible customer support
  • Proactively recommend processes improvements to current practices in order to exceed customer expectation
  • Ad hoc requirements as per operational requirements

Minimum requirements

Education:

  • Further Education and Training Certificate Pharmacist Assistance (Essential)

Experience:

  • Minimum 23 years in the role of Pharmacist Assistant Post Basic

Skills, Abilities and Job Related Knowledge

  • Strong communication skills and telephone etiquette
  • Customer service orientated
  • Team Player
  • Integrity
  • Accuracy and attention to detail
  • Must be bilingual (with English being one of the requirements)
  • Must be able to work with patients and be adaptable to assist with various departmental duties
  • Be able to use initiative in order to provide patient satisfaction
  • Effective time management skills
  • Adaptability
  • Positive attitude
  • Be able to work under pressure
  • Product knowledge (including OTC)
  • SAPC, GPP and relevant legal knowledge
  • Knowledge of POPI Act
  • Ethical working practice and compliance

Computer literacy:

- o Essential: Unisolv

- o Essential: Marconi

- o Essential: MS Excel
  • Intermediate
- o Desirable: MS Word, Outlook

Essential Competencies

  • Strong verbal communication skills
  • Adhering to Principles and Values
  • Working with People
  • Delivering Results and Meeting Customer Expectations
  • Coping with Pressures and Setbacks
  • Adapting and Responding to Change

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