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Technician

3 months ago

Johannesburg, Gauteng, South Africa SFG Engineering Services Full time

Job Requirements:

  • Grade 1
  • A recognized tertiary qualification is an advantage (Qualified Diesel Mechanic/Fitter or
  • Auto Electrician
  • Trade test)
  • Minimum of five (5) years Diesel Fitter/Auto Electrician experience
  • Minimum of five (5) years mechanical repair on diesel engines
  • Experience with MS Office, specifically Excel and word
  • A legal driver licence min code
  • Must be able to work independently and complete service work on time within budget.
  • Must have the ability to switch between Diesel Mechanic and General Fitter with a good knowledge of reading electrical drawings and understand fault finding.
  • Must be able to read, write, speak and understand the English language.
  • Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.
  • Must possess the ability to make independent decisions when circumstances warrant.
  • A sense of urgency with a strong customer service orientation.
  • Attention to detail and coordinate various activities simultaneously.
  • Ability to work well under pressure
  • Ability to work well in a team setting and have good organizational skills.
  • Be able and willing to learn electrical wiring through internal training processes to achieve engine wiring and testing
  • A keen sense of urgency and willingness to learn additional jobrelated skills.
  • Good telephone manner.

Responsibilities:

24-hour technical support for the generator set division

  • Provide telephonic support to customers and sales staff.
  • Identify / diagnose generator problems telephonically in conjunction with the preceding item.
  • Attend to breakdowns on site as and when required
  • Receive, analyse and report on faulty Generator sets.
  • Report to the client in writing and keep proper record of repairs and returns.
  • Report warranty claims.
  • Fault finding and repairs on site in the event of a generator failure where support will also be given by the Field Services Supervisor.
  • Assist with all Diesel Services admin and sales function to grow the business.
  • Assist with warranty claims and reporting.
  • Support to all Branches with Diesel related services.
  • Assist with follow up on quotations and work towards Diesel services.
  • Assist with site meeting for new Diesel services related work.
  • Attend to mechanical and Electrical breakdown.
  • Service of Diesel Generators, Replacement of parts and testing of equipment.
  • Be active in the implementation and maintenance of the SOP and SWP.
  • Complete Quality Assurance and Quality Control (QA/QC) documentation.
  • Compile and complete technical, Health and Safety documents for SLA submissions.
  • Complete and keep record of all services related work

Specific Requirements/Additional information

  • This position is to provide a Technical/Diesel Service to all customers contracting with the company with regards to Mechanical and Electrical field services of Diesel Engines/generators.
  • Predominantly office based.
  • Will be required to work offsite and/or across borders.
  • Will be required to be on standby and provide 24hour technical support
  • Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession