IT Infrastructure Manager

2 weeks ago


Cape Town, Western Cape, South Africa Resolution Placement Agency Full time

The primary purpose of this role is to develop, maintain, continuously improve and support both internal and client-facing IT infrastructure, including servers, storage, networks and telecoms systems.

What you will do

 Takes a lead role in completing more complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.

 Takes a lead role conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.

 Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud & On-Premise) are secure to make sure IT infrastructure remains available and 'fit for purpose'

 Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues

 Infrastructure innovation, in line with business plans and software development

Develop an understanding of ISO 27001 and assist with audits, compliance and policy

development

 Perform root-cause analysis on cyber and compliance risks

 Out of hours work to support global teams when required

 Takes a lead role to develop documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties

 Ensure security compliance of the IT infrastructure by carrying out remedial actions as required

What we are looking for

 Excellent working knowledge of The Microsoft Cloud services and experience of building

solutions around the,

 Solid technical experience in supporting Microsoft server infrastructure (hardware and

software)

 Team Leader experience, generally focused around mentoring junior members of the team

 Experienced engineer with an excellent record of server infrastructure, medium and large

schedule rolls of Cloud first infrastructures

 Experience of working with MS windows server 2012/R2, ADFS, AD MS SharePoint, Exchange,

PowerShell, Skype for business, Teams, O365, Intune.

 Working knowledge and experience of Hyper-V is essential

 Experience of SQL server management

 Technical experience Office 365 and administration of MS Azure

 Be able to demonstrate advanced networking skills

 Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds

 Knowledge of Microsoft Dynamics 360 or equivalent

 Experience supporting Azure DevOP's platforms, Maintain Blob Storage as well as other

Microsoft cloud technologies

 Have a positive 'can do' attitude, be willing to go the extra mile and suggest improvements to

departmental processes

 IT Project Management (Technical side) desireable

 Excellent communication skills at all levels, be able to provide updates to the relevant

individuals / teams as and when necessary

 Solid understanding of General IT equipment e.g., Switch, routers,SaaS etc

 Experience in cybersecurity is desirable

 Experience of 27001 is desirable (not audit level)

 Experience designing and implementing CRM Systems is desirable

Experience

Very strong organisational skills

8+ years' experience in infrastructure

Interaction of supporting users in an office 365 environment

Good analytical and presentation skills

Experience of all levels of desktop support

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)
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