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Specialist: Transaction Management Unit

4 months ago

Roodepoort, Gauteng, South Africa Nedbank Full time

Job Title

  • Specialist Transaction Management Unit JR X2)
  • Location
  • Johannesburg, Gauteng
    Job Purpose
  • To drive the timeous execution of the daytoday services in specific Client Delivery unit through increased operational efficiency and improved client experience. To identify and mitigate operational risk/issues through the collaboration with the relevant servicing teams by managing exceptions and timeous engagement with clients.

Responsibilities:

  • Manage the overall objectives and drive operational efficiency in the fulfilment of specific Client Delivery unit execution deliverables.
  • Strengthen team participation through effective collaboration within the Client Delivery unit and across the portfolio value chain.
  • Support the direct Senior Manager by leveraging unique product SME knowledge & experience in optimizing and investing in key technology, systems, and processes to continuously drive efficiencies and future market initiatives.
  • Ensure a goldstandard client experience by managing the execution obligations within the product portfolio.
  • Ensure seamless client experience through efficient and reliable services by prioritizing high value clients.
  • Identify and resolve client pain points through the engagement and escalation to the direct Senior Manager
  • Ensure exceptions are identified, tracked, resolved, and communicated to the portfolio Senior Specialist
  • Support opportunities to improve business processes, systems, and digitization by implementing effective ways to operate within the specific Client Delivery unit.
  • Stay abreast of current rules and regulations and contribute to the crafting of procedures; standards; processes.


 Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees


 Preferred Qualification
  • Bachelor of Commerce in Finance, Accounting or Economics
  • Minimum Experience Level years' experience in Financial Services focused on Middle Office, Support Client Operations.

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Relevant regulatory knowledge
  • Financial Acumen
  • Product Knowledge
  • Analytical Skills
  • Knowledge of risk
  • Industry trends


 Behavioural Competencies
  • Communication
  • Continuous Learning
  • Collaborating
  • Decision Making
  • Initiating Action
  • Innovation
  • Work Standards
  • Managing Work
- **_Please contact the Nedbank Recruiting Team at _