Head: Governance Support

2 weeks ago

Bellville, Western Cape, South Africa Sanlam Full time
Build a successful career with us
We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Purpose of this role
1st Line Strategic and operational oversight, guidance, management and coordination of corporate & regulatory governance assurance across the business; as well as strategic design, direction and oversight of complaints handling and management (voice of the client) within business
Key roles and responsibilities
Responsibility for end-to-end oversight, management, resolution, tracking and analytics of the Cluster's client complaints and NPS detractors (voice of the client), including but not limited to:
Efficient & effective Complaints resolution and monitoring
Analytics and Insights
Continuous improvement opportunities (where applicable)
Alleviate the complexity & burden of compliance to the business, through effective 1st Line oversight and management of:

Regulatory & Corporate Governance management & review, incl: Centralized Governance controls; Monitoring, Reporting & Analytics; and driving Sustainable Compliance Culture [within the aspects of Data Privacy; Anti-Money Laundering; Business Continuity Management; Treating Customers Fairly; FAIS; FIC; Medical schemes; etc.]


Stakeholder Liaison & Advisory, including but not limited to; Internal & External Assurance Provider Business Representation; Business Commentary & Advisory on Regulatory changes; continuous guidance & advisory to business on governance matters.

Recognised 1st Line Governance Lead and source of truth feedback loop into 2nd and 3rd Line risk management functions
Strategic direction, lead, implementation and embedding of the Cluster's governance strategy vision within the business
Manage sustainable relationships with key stakeholders, both internal and external
Qualifications and experience
Bachelor's in Commerce degree, preferably majoring in Finance, Accounting or Auditing
Minimum 5 years Middle Management experience in Corporate Governance related roles
Completed 3-year Auditing articles is advantageous
Accounting fraternity qualification is advantageous [CA(SA); CIMA; ACCA; IIA-CIA; etc.]
Knowledge and skills
Excellent Financial, Audit & Risk management skills
Excellent Stakeholder management skills, both internal & external
Change management skills
Conflict management skills
Presentation, Analytical & critical thinking skills
Regulatory environment understanding and exposure is advantageous
Employee-benefits related product exposure is advantageous
Financial services industry exposure is advantageous
Personal attributes
Agility with Leading & being leader-led
Structured and results driven
Strategic thinking with Problem-solving & attention to detail
Accountable & Focussed
Great Communication skills, both written and verbal
Collaborative & Team player
Self-mastery & Change Adaptive
Turnaround time

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