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IT Technician

3 months ago

Cape Town, Western Cape, South Africa ICONAF Full time

JOB SUMMARY

Responsibilities & Duties
The responsibility of the IT Specialist will and may change from time to time as decided by Management.

People Responsibility:

  • Installing and configuring hardware and software components to ensure usability.
  • Performing preventive and corrective maintenance of the network system and computer infrastructure.
  • Troubleshooting hardware and software issues.
  • Repairing or replacing damaged hardware.
  • Systems upgrade where necessary.
  • Performing tests and evaluations of new software and hardware.
  • Providing support to users and being the first point of contact for error reporting.
  • Conducting periodic backup operations.
  • Desk Support.
  • Access Point, Switch and Printer setup, maintenance and monitoring.
  • Management and maintenance of an effective inventory process.
  • Network & Server Infrastructure rollout, maintenance, performance monitoring and reporting.
  • Assisting management with procurement of quotes and liaising with suppliers for prices and to assure accuracy in all specification requirements
  • Security of infrastructure
  • Password management
  • Port security
  • Blocking of sites
  • Blocking of Ips

Key Performance Measures:

1. 100% Network time (except during load shedding, ISP downtime and or electrical faults).

  • Maximum downtime of 2-3 minutes per agent for any headset and or PC related issues.
  • OS updates on all PC's and Network infrastructure.
  • Up-to date branch assets register sent to the head of Technicians on the 3rd day of every new month.
  • Cable ordering on all desks on the sales floor.

Knowledge, Skills, and Abilities

  • Any networks related qualification.
  • Troubleshooting.
  • Knowledge of Windows OS.
  • Excellent interpersonal skills.
  • Organized and detailoriented.
  • Ability to meet business timelines and handle pressure.

Job Types:
Full-time, Permanent

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/09/14

Expected Start Date: 2023/09/15