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Management Support Trainer

3 months ago


Cape Town, Western Cape, South Africa Bootlegger Coffee Co. Full time
As a Management Support Trainer, your role is pivotal in ensuring the smooth operation of restaurants within our brand. You'll be responsible for training and supporting Managers across various locations.

Here are the key aspects of this role:

Training and Education:

Conduct training sessions for restaurant managers and staff, focusing on day-to-day operations.

Responsibilities

  • Train managers on opening and closing procedures, emphasizing efficiency and consistency.
  • Provide GAAP Back Office Training and Administration, ensuring accurate financial processes are followed.
  • Educate managers and staff on stock management, including inventory control and ordering practices.
  • Train managers to optimize labour costs while maintaining service quality.
  • Foster an understanding of profit margins and financial impact.
  • Food Safety and Hygiene:
  • Ensure compliance with food safety regulations and best practices.
  • Train staff on proper hygiene protocols, including handling, storage, and sanitation.

Opening Support:

  • Play a crucial role in opening new restaurants within our brand.
  • Provide training and support during the launch phase.
  • Collaborate with management teams to ensure a successful opening.

Observation and Reporting (OSR):

  • Travel to different provinces within South Africa to observe restaurant operations.
  • Support teams onsite and provide constructive feedback.
  • Compile detailed reports on performance, challenges, and opportunities.

Qualifications

  • Previous experience in a support role within the industry is preferred.
  • Excellent organizational and multitasking skills
  • Strong written and verbal communication skills
  • Ability to work independently and collaboratively in a fast paced environment.

Experience:

  • A minimum of 3 years of experience in restaurant management or related roles.
  • Proven experience intraining and development within the food service industry.

Skills and Qualities:

  • Effective communication and presentation skills.
  • Strong understanding of restaurant operations and financial processes.
  • Attention to detail and ability to identify areas for improvement.
  • Willingness to travel and work across different provinces.
  • If you're passionate about supporting restaurant teams, ensuring operational excellence, and contributing to the growth of our brand, we want to hear from you.

Willingness to travel:

  • 50% (required)
Application Deadline: 2024/03/31

Expected Start Date: 2024/04/01