Customer Services Representative

2 weeks ago

Cape Town, Western Cape, South Africa Jotun Group Full time

SUMMARY OF THE ROLE
Process customer orders by entering in the system to ensure orders and invoices are processed in an accurate and efficient manner resulting in the best service possible to the customer

Responsibilities:

  • Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotun's on time delivery performance objective is achieved.
  • Receive and enter orders for collection or delivery and make sure that proper control of documents flow is achieved.
  • Followup with warehouse for all customer report of deliveries.
  • Dispatch invoices and credit notes to customers and follow up to ensure they are received on time in full.
  • Perform the data entry of inventory transactions
  • Verify, enter and review system prices accurately with the customer's purchase orders and sales orders. Attach other relevant documents if required.
  • Process customer returns according to established Jotun's Guideline and Procedure.
  • Ensure information on orders is accurate to facilitate invoice processing.
  • Resolve invoice inquiries and discrepancies from customer or partners.
  • Work closely with Finance Department to resolve disputed credit items.
  • Ensure all exception and promotion customer pricing follow Jotun's guidelines.
  • Log customer complaints in the company's customer complaint database.
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Previous Customer Service Experience

Export Experience Advantageous - Documentation & Process

ERP System - Matrix/IFS advantageous

Hazardchem Experience Advantageous

POSITION INFORMATION

Company:
Jotun Paints South Africa (Pty) Ltd.

Contract Type:
Regular

Time Type:
Full time

CLOSING DATE ):

WHO WE ARE


Jotun's story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group.

Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Care, Loyalty, Respect and Boldness.

Jotun Paints South Africa (Pty) Ltd., established in 1995, is one of the key markets within the MEIA region.

With a production facility, 2 warehouses and a rapidly growing team, we aim to further strengthen Jotun's position in South Africa through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our

Career Page

to know more about life at Jotun.

Jotun's company culture welcomes and values differences in people.

Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc.

We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

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