Hotel General Manager

2 weeks ago

East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time
To manage the Hotel to maximize profitability, maintain operational standards and ensure compliance with all relevant Acts. Maintaining and securing the hotel premises to acceptable industry standards applicable to the relevant grading. Overseeing 7 direct reports, 40 indirect reports.

Execute daily tasks and work instructions according to relevant procedures.

FINANCE AND ADMINISTRATION

  • Comply with all relevant management reporting processes
  • Manage all the financial procedures of the Hotel
  • Maintain correct and competitive pricing and ensure that an acceptable Gross Profit percentage is achieved
  • Ensure all outstanding Debtors / Accounts are recovered timeously & review and authorize all transactions reflected on the bank statements plus review and authorize creditor payments
  • Interpret management reports, review monthly management accounts, comment on variances & take relevant action
  • Ensure agreed upon budgets are achieved
  • Consistently monitor product and labour costs, ensuring departmental projections and budgets are adhered to control and manage food and beverage costs and ensure stipulated costs of sales are achieved

OPERATIONS, GUEST SERVICES & FOOD & BEVERAGE MANAGEMENT

  • Ensure all operational standards are implemented at the Hotel as required by
- the Company

  • Manage and ensure proper maintenance and cleanliness of hotel facilities and rooms
  • Maintain high occupancy levels and constantly look for areas of opportunity to increase occupancy during quiet times
  • Meet with clients in order to schedule and plan details of conventions, banquets, receptions and other functions
  • Ensure knowledge of hotel policies and services, that frontoffice activities are effectively coordinated and resolve occupants' complaints and problems
  • Ensure food and beverage preparation and service is consistently maintained to high standards of quality
  • Ensure daily, weekly and monthly stock takes take place and that food quality is constantly checked and stock is closely monitored and controlled

SALES & MARKETING

  • Create awareness towards all Social Media e.g. Facebook, Twitter & Instagram and update regularly with the guidance of the Group Sales and Marketing Manager
  • Ensure updating of all OTA's is done together with the Group Sales and Marketing manager
  • Attend all local travel meetings, expo's, etc. and be on top of all local events happening in and around the Kei region
  • Prepare the yearly Sales and Marketing strategy in liaison with the Group Sales and Marketing manager
  • Visit local travel agents, corporate companies and government clients, whenever possible and time allowing
  • Liaise and network with other tourism products / industries to negotiate discounts and networking & collaborative opportunities
  • Complete Monthly reports ensuring the following are included: compliments and complaints received, upcoming events, SWOT and assessment of the month
  • Arrange AA and Tourism grading council inspections in liaison with the Group Sales and Marketing Manager

STAFF MANAGEMENT

  • Manage staff's time and attendance
  • Observe and monitor staffs' performance to ensure that company rules and procedures are being adhered to
  • Identify training needs and implement relevant training initiatives to address those needs
  • Interview and hire applicants when vacancies arise
  • Ensure adherence to company's disciplinary code and procedures & facilitate disciplinary hearings, issue warnings and counsel where applicable
  • Monitor time and attendance and ensure shift patterns are being adhered to
  • Submit all related salary information to Head Office payroll by no later than the 20th of each month

HEALTH & SAFETY

_ ENSURE APPOINTED "SAFETY OFFICER" COMPLIES WITH THE BELOW AND REPORTS ALL INFORMATION TO MANAGEMENT_

  • Ensure knowledge of hotel emergency procedures, where all emergency shutoffs and exits are located and assist guests when necessary in case of an emergency
  • Facilitate all emergency response training and health and safety training for all staff
  • Ensure that hotel is a safe, clean and healthy environment at all times
  • Carry out any duty or requirement imposed on the hotel by the OHS Act
  • Report any unsafe or unhealthy situations to management
  • Ensure that the requirements of the OHS Act are complied with by all team members

GENERAL

  • Perform all duties, within your vocational abilities, as requested
  • Carry out any other ad hoc duties as and when required by management
  • Liaise with different personnel, as is required, to prevent delays and ontime delivery
  • Ensure high quality standards of work are adhered to at all times

  • Hotel Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Profile Personnel Full time

    Hotel Manager required for a hotel based in East London Responsibilities:Oversee day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food and beverage services.Ensure high levels of customer satisfaction by maintaining quality standards and addressing guest concerns promptly and effectively.Develop and implement...

  • Hotel Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Profile Personnel Full time

    Hotel Manager required for a hotel based in East London Responsibilities:Oversee day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food and beverage services.Ensure high levels of customer satisfaction by maintaining quality standards and addressing guest concerns promptly and effectively.Develop and implement...

  • Hospitality General Manager

    2 weeks ago

    East London, Eastern Cape, South Africa HotelJobs Full time

    Premier Hotels & Resorts is a recognized hospitality brand, known for delivering authentic guest experiences. Our mission is to provide our guests with genuine caring hospitality from a proudly South African Hotel Group.Role DescriptionThis is a full-time on-site role as a Hospitality General Manager at Mpongo Private Game Reserve, just outside of East...

  • Hotel Controller

    2 weeks ago

    East London, Eastern Cape, South Africa HotelJobs Full time

    We are seeking a diligent and experienced Hotel Controller to join our team. This role is crucial in ensuring the smooth financial operations of the hotel. Key responsibilities include managing revenue, banking, cashbook, suppliers, inventory, stocks, and internal control. You will also assist in budget preparation, forecasts, and various general...

  • Junior Maintenance Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Farm Manager SA Full time

    East London - Eastern Cape: Our client is looking for a Junior Maintenance Manager to join the team.MINIMUM REQUIREMENTS A mechanical/maintenance qualification will be an advantage A minimum of 3 years of applicable experience on the maintenance and repair of agricultural machinery and equipment Good understanding of tractors and their implements Knowledge...

  • Procurement & Support Manager/ Assistant - Fm1394

    2 weeks ago

    East London, Eastern Cape, South Africa Farm Manager SA Full time

    East London Area - Eastern Cape: Our client is looking for a Procurement & Support Manager / Assistant to join the team.The Procurement & Support Manager / Assistant provides support to the farm managers and packhouse managers.It will require proactive attitude rather than a 'wait for instruction' mindset, anticipating the needs of each departmentTransport...

  • Restaurant General Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Global Recruitment Full time

    RESTAURANT GENERAL MANAGER - EAST LONDON Basic Job Requirements:Grade 12 + relevant hospitality qualification- 10 years successfully managing a restaurantContactable references are essential. A full job description may be provided on request.

  • Restaurant General Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Global Recruitment Sa Full time

    RESTAURANT GENERAL MANAGER - EAST LONDONBasic Job Requirements:Grade 12 + relevant hospitality qualification- 10 years successfully managing a restaurantA full job description may be provided on request.

  • Restaurant General Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Global Recruitment Full time

    RESTAURANT GENERAL MANAGER - EAST LONDONBasic Job Requirements:Grade 12 + relevant hospitality qualification- 10 years successfully managing a restaurantContactable references are essential. A full job description may be provided on request.

  • Restaurant General Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Global Recruitment Sa Full time

    RESTAURANT GENERAL MANAGER - EAST LONDONBasic Job Requirements:Grade 12 + relevant hospitality qualification- 10 years successfully managing a restaurantContactable references are essential.A full job description may be provided on request.CV's may be sent to

  • Restaurant General Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Global Recruitment SA Full time

    RESTAURANT GENERAL MANAGER - EAST LONDONBasic Job Requirements:Grade 12 + relevant hospitality qualification5 - 10 years successfully managing a restaurantA full job description may be provided on request.

  • Restaurant General Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Global Recruitment Full time

    RESTAURANT GENERAL MANAGER - EAST LONDONBasic Job Requirements:Grade 12 + relevant hospitality qualification5 - 10 years successfully managing a restaurantContactable references are essential. A full job description may be provided on request.

  • Restaurant General Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Global Recruitment SA Full time

    RESTAURANT GENERAL MANAGER - EAST LONDONBasic Job Requirements:Grade 12 + relevant hospitality qualification5 - 10 years successfully managing a restaurantContactable references are essential. A full job description may be provided on request. CV's may be sent to

  • General Manager- Operations

    2 weeks ago

    East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

    Job Title :General Manager OperationsEmployment Type :Full TimeExperience :8 to 10 yearsSalary :NegotiableJob Published :15 March 2024Job Reference No :Overview:The position of general manager consists of planning, directing, or coordinating the operations of companies under the Group Holdings. The General Manager reports directly to the CEO and collaborates...

  • General Manager- Operations

    2 weeks ago

    East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

    Overview:The position of general manager consists of planning, directing, or coordinating the operations of companies under the Group Holdings. The General Manager reports directly to the CEO and collaborates closely with the senior leadership team, Customers, Suppliers, and stakeholders. This is a full-time executive-level position with flexible working...

  • General Admin Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Profile Personnel Full time

    General Admin Manager (1 Year Contract) required for a reputable manufacturing company based in East London, Eastern CapeResponsible for Human Resources department, Planning and Logistics, Warehousing, Information and System compliance.Requirements: Bachelor's degree in Business Administration and Economics or relevant fields is preferred. Proficient in MS...

  • General Admin Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Staff Solutions Full time

    Opportunity Available Our leading client in the Manufacturing Sector is looking to employ a General Admin Manager to join their dynamic team in East London. Responsible for liaising and coordinating with Headquarters (HQ) operations and logistics Responsible for the daily management, overall planning and coordination of the departments. Responsible for the...

  • General Worker

    2 weeks ago

    East London, Eastern Cape, South Africa Motus Parts Full time

    Midas is looking for General Workers to be part of the team at our East London branch. The main goal of this role is to carry out typical warehouse tasks like inventory management, organizing, selecting items, packaging, inspecting, handling goods, and maintaining a tidy warehouse.

  • Generator & Transformer Supervisor

    2 weeks ago

    East London, Eastern Cape, South Africa Level-Up Full time

    Key Responsibilities:Supervise a team of technicians and electricians in the maintenance and operation of generators and transformersDevelop and implement maintenance schedules and procedures for generators and transformersMonitor the performance of generators and transformers and troubleshoot any issues that may arise Coordinate with vendors for the...

  • Generator and Transformer Supervisor

    2 weeks ago

    East London, Eastern Cape, South Africa Staff Unlimited Recruitment Full time

    Our client is seeking a Generator and Transformer Supervisor to join their team, based in East London.Minimum Requirements:-Technical degree or certification in Electrical or Mechanical Engineering preferredMinimum of 3 years of experience in maintenance and operation of generators and transformersPrevious experience in a supervisory role preferredStrong...