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Auction Coordinator Assistant

4 months ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Requisition Number and Talent Aquisition Contact

  • REQ
    :130444
  • Location: Sandton, Johannesburg
Closing Date: 07 December 2023- Talent Acquisition
:Saranya Govender

  • Job Family
  • Credit


 Career Stream
  • Credit
Recoveries

  • Leadership Pipeline
  • Manage Self: Operational

Job Purpose

  • To collect and recover on overdue accounts through telephonic collections; written communication or through external collection agencies / attorneys; so as to achieve Nedbank's strategic objectives

Responsibilities:

  • Follow up on past due accounts by contacting clients as reminder.
  • Manage work allocation to external collection agencies by monitoring performance and adherence to service level agreements and internal compliance requirements.
  • Monitor costtorecovery ratio of external vendors by tracking their recovery processes and litigation.
  • Arrange repayment schedule by evaluating client's financial status.
  • Build relationships with internal stakeholders through formal and informal information sharing and feedback.
  • Build and manage relationship with external stakeholders through formal and informal information sharing and feedback.
  • Manage portfolio by tracking performance and reporting on recovery on monthly basis.
  • Utilise resources within target levels by limiting stationary use and personal telephone/internet/social media use.
  • Manage quality and quantity of portfolio by checking accuracy and adherence to policies, procedures and standards.
  • Ensure stakeholder/vendor compliance to guidelines by monitoring milestones against timelines.
  • Mitigate risk by complying to legislative requirements, policies and procedures.
  • Identify inefficiencies and shortcomings in processes by identifying areas of improvement based on systems, client and vendor feedback, legislation and industry trends.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
  • Ensure that own contribution and participation contributes to the achievement of team goals.
  • Create and manage own career through guidance and support of management, department and colleagues.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
  • Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
  • Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.


 Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


 Preferred Qualification
  • Diploma / Degree in Credit Management, Paralegal qualification / Business Management qualification.
  • Minimum Experience Level 13 years experience in credit collection and recovery of which 1 year should preferably have been in a banking/financial environment
    Technical / Professional Knowledge
  • Administrative procedures and systems
  • Data analysis
  • Microsoft Office
  • Relevant regulatory knowledge
  • Business writing skills


 Behavioural Competencies
  • Building Customer Loyalty
  • Communication
  • Continuous Learning
  • Decision Making
  • Managing Work
  • Quality Orientation
- **_Please contact the Nedbank Recruiting Team at _