Front Desk Receptionist

2 weeks ago


Cape Town, Western Cape, South Africa Newmark Hotels Full time

Job Title:
Receptionist

The Rockefeller Hotel, Cape Town

DUTIES & RESPONSIBILITES

  • Ensure that all company policies, procedures & SOPs are adhered to
  • Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied
  • Record, process & file all information relating to inhouse guests
  • Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details
  • Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping
  • Receives Guests in a manner, which is polite, friendly & efficient
  • Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed
  • Liaise with hall porters to make sure that the guests' luggage is moved from the lobby area to their room
  • Ensures Front Office System is in accordance with Housekeeping Report
  • Prints contingency report when requested
  • Prints reports for use in Reception and for Hotel departments and ensures that they are circulated
  • Adheres to the Company Credit Policy
  • Completes End of Shift procedures in accordance with the company policy and procedures
  • Maintain a smart, clean and tidy personal appearance at all times
  • Prepares in advance for the arrival of groups
  • Performs additional duties as & when requested

CORE COMPETENCIES

  • Excellent command of English both written & verbal
  • Customer service
  • Attention to Detail
  • Good team player
  • Act in good faith & in the best interest of the Company at all times
  • Knowledge of Opera would be an advantage
  • Ability to work shifts, weekends & public holidays

Salary:
R8, R9,000.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

Hotel Receptionist: 1 year (preferred)

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