Hastings Renewal Advisor

2 weeks ago

Centurion, Gauteng, South Africa Hastings Direct Full time
Company Description

OUTsurance Shared Services is a customer-centric financial services company with a global foot print.

We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff "always get something OUT." Our success can be attributed, amongst other things, to the outstanding people that work for us.


Job Description:

  • Make a difference for our customers
  • By retaining customers that call in to cancel their existing risks and/or policies, where it is possible to retain the customer
  • You will be providing AWESOME SERVICE to existing customers (or policy holders as they're also known) based in the
    United Kingdom and ensuring we're meeting their expectations.
  • Meeting Customers' fair and reasonable expectations, providing fair outcomes in all interactions
  • Share your knowledge with our customers and maintain effective customer service by developing a positive relationship, ensuing customer satisfaction and loyalty.

Qualifications:

  • Minimum Matric Qualification or equivalent qualification (SAQA certified)

Other Requirements:

- min 6 months International Call Center experience

Additional Information

Required Competencies & Personal Attributes:

  • Delivers a cando attitude to challenges and problems, taking responsibility for delivering solutions
  • Ensure that you are meeting customers' fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.
  • Ensure completion of all training as mandated by the company.
  • Ensure that you achieve and demonstrate levels of competence required to fulfil job requirements
  • Ensure all work is carried out to a high level of accuracy in line with our company quality and compliance standards.
  • Ensure that you achieve and demonstrate levels of competence required to fulfil job requirements
  • Ensure completion of all training as mandated by the company by achieving the required pass marks and assessment criteria.
  • Demonstrate excellent persuasive skills with an ability to overcome objections whilst delivering a fair outcome for our customers.

We're looking for people who:

  • Minimum 6 months
    International Call Centre experience
  • Have experience in delivering outstanding customer service
  • Have experience in Retention of Clients in The Insurance Sector
  • Are comfortable in talking to people over the phone, with the ability to easily hold a conversation with customers in The UK.
  • Have strong active listening skills
  • Enjoy working in a fastpaced environment with extensive shift and weekend work
  • Are motivated to achieve positive results and reach targets
  • Have experience and are comfortable with using a PC and keyboard, as this will form a core part of your role, if successful

Working Hours
You will be required to work the following days and shifts based on a pre-determined roster:

  • 3 weekdays for 8 hours, between 09:00 to 23:15 (combination of days from Monday to Friday)
  • Saturdays from 10:00 to 19:4
  • Sundays from 11:00 to 19:1
  • You will get 1 weekend off in every 4week cycle BUT will work 1 additional weekday before the weekend off)

Training
You will be provided with 6-8 weeks of training which will be facilitated on-site. The training will be a combination of in class and academy learning (listening to calls and live coaching). Your training may occur during the day or during evenings/nights.

You are required to achieve the minimum pass marks on assessments before you move onto the next phase of training and an overall pass rate at the end to pass out of Academy.

Failure to pass with the required pass mark may lead to the termination of employment.

There are 3 compulsory deductions:

  • Pension
  • Medical aid (Momentum or Discovery)
  • Group Life Cover

  • Hastings Intervention Advisor

    2 weeks ago

    Centurion, Gauteng, South Africa Hastings Direct Full time

    Company DescriptionOUTsurance Shared Services is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff "always get something OUT." Our success can be attributed, amongst other things, to the outstanding people...

  • Senior Project Finance Specialist

    2 weeks ago

    Centurion, Gauteng, South Africa DBSA Full time

    The Senior Project Finance Specialist role is a project finance function located within the Independent Power Producer Office (IPPO). The IPPO was established in 2010 to provide rapid solutions to South Africa's severe electricity supply constraints, by procuring new energy generation capacity from Independent Power Producers (IPPs). The IPPO was created as...

  • Junior Kam

    2 weeks ago

    Centurion, Gauteng, South Africa IQVIA Full time

    Responsibilities: Understands the key priorities of the client to achieve or exceed the assigned revenue and growth goals Based on long term relationship with client, acts as advisor on marketing, market research, sales management, industry Anticipates clients' needs and, in collaboration with IQVIA marketing, sales specialists, consulting and client...

  • Medtech Business Lead

    2 weeks ago

    Centurion, Gauteng, South Africa IQVIA Full time

    developing and maintaining multiple stakeholder relationships within each account, and by leveraging IQVIA's solutions to add value and identify new business opportunities and ultimately grow revenue.Essential Functions Actively prospect and leverage potential new business opportunities within specified potential new and/or existing customers. Actively...

  • Project Finance Specialist

    2 weeks ago

    Centurion, Gauteng, South Africa DBSA Full time

    The Project Finance Specialist role is a project finance function located within the Independent Power Producer Office (IPPO).The IPPO was established in 2010 to provide rapid solutions to South Africa's severe electricity supply constraints, by procuring new energy generation capacity from Independent Power Producers (IPPs). The IPPO was created as a...

  • Project Manager

    2 weeks ago

    Centurion, Gauteng, South Africa DBSA Full time

    To effectively manage and deliver projects within the IPP Office to achieve the strategic objectives driven by the Department of Mineral Resources and Energy (DMRE) for the energy sector.Various power producing Programmes are running in the organisation i.e. renewable energy, gas, coal, and co power generation. Reporting to the Programme Manager, Project...

  • Hastings Intervention Advisor

    4 weeks ago

    Centurion, South Africa Hastings Direct Full time

    Company Description OUTsurance Shared Services is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding...

  • Hastings Renewal Advisor

    2 months ago

    Centurion, South Africa Hastings Direct Full time

    Company Description OUTsurance Shared Services is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding...

  • Hastings Renewal Advisor

    18 hours ago

    Centurion, South Africa Hastings Direct Full time

    Company Description OUTsurance Shared Services is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding...

  • Hastings Renewals Agent

    24 hours ago

    Centurion, South Africa Hastings Direct Full time

    Job DescriptionIn our department:You will be working as a Customer Service Representative in our Retentions department, working alongside our dynamic team, helping our customers who turn to you for your expert knowledge.You will deal with a variety of inbound calls, from making simple changes to existing policies or trying to retain customers who are looking...

  • Hastings Claims Fnol

    4 weeks ago

    Centurion, South Africa Hastings Direct Full time

    Company Description OUTsurance Shared Services is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding...

  • Technical Project Manager

    2 months ago

    Centurion, South Africa Uyandiswa Full time

    Are you looking for a challenging short term contract; planning and executing ESG initiatives for a global client in Facilities Management? Key responsibilities include carrying out feasibility and front-end engineering studies, site studies, technical preliminary design and design specifications in contracts and procurement, developing and presenting...

  • Financial Advisor

    3 weeks ago

    Centurion, South Africa Ikusasa Recruitment Group Full time

    **Job description**: Our client is looking for a financial advisor to sell short term insurances for personal lines and do customer service Basic R20000-00 (no descaling ) plus commission plus Medical Aid, Incentives plus 13th Cheque **Responsibilities**: - Selling of insurance products specialising in commercial and personal lines - Advising clients on...

  • Out Financial Advisor: Life and Investments

    4 weeks ago

    Centurion, South Africa OUTLife Full time

    Company Description OUTsurance is a customer-centric and dynamic financial services company with a global foot print and a proud history of innovation. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other...

  • Senior Project Finance Specialist

    4 weeks ago

    Centurion, South Africa DBSA Full time

    The Senior Project Finance Specialist role is a project finance function located within the Independent Power Producer Office (IPPO). The IPPO was established in 2010 to provide rapid solutions to South Africa’s severe electricity supply constraints, by procuring new energy generation capacity from Independent Power Producers (IPPs). The IPPO was created...

  • Head: Programmes

    4 weeks ago

    Centurion, South Africa DBSA Full time

    The Head: Programmes role is a strategic leadership function located within the Independent Power Producer Office (IPPO). The IPPO was established in 2010 to provide rapid solutions to South Africa’s severe electricity supply constraints, by procuring new energy generation capacity from Independent Power Producers (IPPs). The IPPO was created as a project...

  • Project Finance Specialist

    4 weeks ago

    Centurion, South Africa DBSA Full time

    The Project Finance Specialist role is a project finance function located within the Independent Power Producer Office (IPPO). The IPPO was established in 2010 to provide rapid solutions to South Africa’s severe electricity supply constraints, by procuring new energy generation capacity from Independent Power Producers (IPPs). The IPPO was created as a...

  • Project Manager

    1 week ago

    Centurion, South Africa DBSA Full time

    To effectively manage and deliver projects within the IPP Office to achieve the strategic objectives driven by the Department of Mineral Resources and Energy (DMRE) for the energy sector. Various power producing Programmes are running in the organisation i.e. renewable energy, gas, coal, and co power generation. Reporting to the Programme Manager, Project...