Junior Kam

2 weeks ago

Centurion, Gauteng, South Africa IQVIA Full time

Responsibilities:

  • Understands the key priorities of the client to achieve or exceed the assigned revenue and growth goals
  • Based on long term relationship with client, acts as advisor on marketing, market research, sales management, industry
  • Anticipates clients' needs and, in collaboration with IQVIA marketing, sales specialists, consulting and client service, develops
  • Typically interfaces with hr, marketing, market research, sales management and/or IT at the executive level in existing and prospective clients.
  • Represents the company to the client and the client to the company in all sales and resource related activities.
  • Monitors client satisfaction with contracted deliverables and works with sales management team and Client Service's
  • Effectively manages contract and extension negotiations
  • Responsible for new contract negotiations and renewals.
  • Proactively works with global and regional account management in the pursuit of multicountry opportunities.
  • Takes a proactive role in contract strategy.
  • Responsible for all client costings and negotiation.
  • Report performance to finance.
  • Assist HR in resolving all employee related issues.
  • Assist and support Associated Sales Director with all related CSMS functions.
  • Assist and support finance with invoicing and cash collection.
  • Review all invoices to ensure accurate invoicing to the clients.
  • Key contact CSMS cluster for NEW Africa Country Heads.
  • Manage employees in accordance with organizations policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development, rewarding and disciplining employees; addressing relations issues and solving problems.
  • Working cross functionally with all relevant departments finance, HR, HRPSC, Fleet, to coordinate all aspects of service delivery.
  • Drive employee engagement including role out/support of annual employee engagement surveys.
  • Where appropriate building on the operational excellence provided to the customer to identify and provide for new business opportunities.
  • Work with customer managers where appropriate to maximize team performance and use customer satisfaction reports as a monitoring tool to gage effectiveness.
  • Monitor and manage employee absence, escalate issues where necessary to the Project Director and work with the customer to provide solutions.
  • Compliance. Ensure staff have the appropriate materials, systems access and training to complete job responsibilities.
  • General admin. Develop and design improved administrative procedures to promote the timely processing and submission of all administrative deliverables.
  • Capability decks. Improve business standards and track improvement of departmental processes through metrics. Manage corporate databases as required and ensure accurate information is included in tracking reports